https://community.ee.co.uk/t5/Archived-Posts/My-phone-order/m-p/1087876#M263502 <P>with manual settings I can't open a page, the people next to me on Vodafone are watching videos</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="with manual settings I can't open a page, the people next to me on Vodafone are watching videos" style="width: 450px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/20076iAF0B103F559FA23C/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot_20211005-191706_Settings[1].jpg.png" alt="with manual settings I can't open a page, the people next to me on Vodafone are watching videos" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">with manual settings I can't open a page, the people next to me on Vodafone are watching videos</span></span></P> Wed, 06 Oct 2021 16:46:03 GMT Rosen_gb 2021-10-06T16:46:03Z https://community.ee.co.uk/t5/Archived-Posts/My-phone-order/m-p/1087254#M263494 <P>I ordered a phone with a gift of headphones. They sent it to me a week late and it was headphones! There is a 5G network and I do not have 2G coverage.<BR />Incorrect people, I can't wait for 2 years to give up on you!</P> Tue, 05 Oct 2021 03:59:51 GMT https://community.ee.co.uk/t5/Archived-Posts/My-phone-order/m-p/1087254#M263494 Rosen_gb 2021-10-05T03:59:51Z https://community.ee.co.uk/t5/Archived-Posts/My-phone-order/m-p/1087326#M263495 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1687299">@Rosen_gb</a></P> <P><BR /> Welcome to the community.</P> <P>&nbsp;</P> <P>Which phone did you order and when? Could you confirm that you have received both your phone and headphones?</P> <P>&nbsp;</P> <P>Have you tried restarting your phone so that it searches for the network manually?</P> <P><BR /> Chris</P> Tue, 05 Oct 2021 08:10:19 GMT https://community.ee.co.uk/t5/Archived-Posts/My-phone-order/m-p/1087326#M263495 Christopher_G 2021-10-05T08:10:19Z https://community.ee.co.uk/t5/Archived-Posts/My-phone-order/m-p/1087502#M263496 <P>Order number:&nbsp;********** Date:&nbsp;25 Sep 2021</P><P>&nbsp;</P><P>&nbsp;</P><P>Mod edit: [please do not post personal information on the community.]</P> Tue, 05 Oct 2021 16:07:58 GMT https://community.ee.co.uk/t5/Archived-Posts/My-phone-order/m-p/1087502#M263496 Rosen_gb 2021-10-05T16:07:58Z https://community.ee.co.uk/t5/Archived-Posts/My-phone-order/m-p/1087503#M263497 <P><SPAN>Samsung Galaxy S21 Ultra</SPAN></P> Tue, 05 Oct 2021 15:34:06 GMT https://community.ee.co.uk/t5/Archived-Posts/My-phone-order/m-p/1087503#M263497 Rosen_gb 2021-10-05T15:34:06Z https://community.ee.co.uk/t5/Archived-Posts/My-phone-order/m-p/1087506#M263498 <P>phone I got it headphones no!</P> Tue, 05 Oct 2021 15:35:36 GMT https://community.ee.co.uk/t5/Archived-Posts/My-phone-order/m-p/1087506#M263498 Rosen_gb 2021-10-05T15:35:36Z https://community.ee.co.uk/t5/Archived-Posts/My-phone-order/m-p/1087523#M263499 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1687299">@Rosen_gb</a>.&nbsp;</P> <P>&nbsp;</P> <P>Have you completed your claim for your headphones with Samsung?</P> <P>&nbsp;</P> <P>If not, please visit <A href="https://www.samsungpromotions.claims/S21gift" target="_blank">THIS PAGE</A>.&nbsp;</P> <P>&nbsp;</P> <P>Have you been able to follow the advice from <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/335905">@Christopher_G</a> and restart your device?</P> <P>&nbsp;</P> <P>Katie.</P> <P>&nbsp;</P> <P>&nbsp;</P> Tue, 05 Oct 2021 16:10:03 GMT https://community.ee.co.uk/t5/Archived-Posts/My-phone-order/m-p/1087523#M263499 Katie_B 2021-10-05T16:10:03Z https://community.ee.co.uk/t5/Archived-Posts/My-phone-order/m-p/1087558#M263500 <P>I'll try tomorrow at work, but I don't believe it's okay, I can't open a page, it's not fair</P> Tue, 05 Oct 2021 18:10:12 GMT https://community.ee.co.uk/t5/Archived-Posts/My-phone-order/m-p/1087558#M263500 Rosen_gb 2021-10-05T18:10:12Z https://community.ee.co.uk/t5/Archived-Posts/My-phone-order/m-p/1087684#M263501 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1687299">@Rosen_gb</a></P> <P>&nbsp;</P> <P>You can <A href="https://2021.samsungpromotions.claims/s21gift/en-GB" target="_blank">claim the headphones on the Samsung Rewards site.&nbsp;</A></P> <P>&nbsp;</P> <P>If you are having signal problems, you can report this on our <A href="https://coverage.ee.co.uk/coverage/ee" target="_blank">EE Coverage and Network Status Checker</A> and the network team will get this looked into.&nbsp;</P> <P>&nbsp;</P> <P>If you enter the postcode and select 'Check Status' this will show any known issues and you can report the signal problems if nothing is showing.&nbsp;</P> <P>&nbsp;</P> <P>Leanne.</P> Wed, 06 Oct 2021 07:25:39 GMT https://community.ee.co.uk/t5/Archived-Posts/My-phone-order/m-p/1087684#M263501 Leanne_T 2021-10-06T07:25:39Z https://community.ee.co.uk/t5/Archived-Posts/My-phone-order/m-p/1087876#M263502 <P>with manual settings I can't open a page, the people next to me on Vodafone are watching videos</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="with manual settings I can't open a page, the people next to me on Vodafone are watching videos" style="width: 450px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/20076iAF0B103F559FA23C/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot_20211005-191706_Settings[1].jpg.png" alt="with manual settings I can't open a page, the people next to me on Vodafone are watching videos" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">with manual settings I can't open a page, the people next to me on Vodafone are watching videos</span></span></P> Wed, 06 Oct 2021 16:46:03 GMT https://community.ee.co.uk/t5/Archived-Posts/My-phone-order/m-p/1087876#M263502 Rosen_gb 2021-10-06T16:46:03Z https://community.ee.co.uk/t5/Archived-Posts/My-phone-order/m-p/1087881#M263503 <P>I recommend speaking to our Technical Support team so they can look into this for you, <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1687299">@Rosen_gb</a></P> <P>&nbsp;</P> <P>You can find our contact information on the <A href="https://ee.co.uk/help/get-in-touch" target="_blank">get in touch</A> help page.</P> <P><BR /> Chris</P> Wed, 06 Oct 2021 16:54:58 GMT https://community.ee.co.uk/t5/Archived-Posts/My-phone-order/m-p/1087881#M263503 Christopher_G 2021-10-06T16:54:58Z https://community.ee.co.uk/t5/Archived-Posts/My-phone-order/m-p/1087883#M263504 <P>I do not speak English, I will pay my bill and my phone will serve as a brick</P> Wed, 06 Oct 2021 16:58:14 GMT https://community.ee.co.uk/t5/Archived-Posts/My-phone-order/m-p/1087883#M263504 Rosen_gb 2021-10-06T16:58:14Z https://community.ee.co.uk/t5/Archived-Posts/My-phone-order/m-p/1087884#M263505 <P>Try the live chat function on that get in touch page, <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1687299">@Rosen_gb</a>.</P> <P>&nbsp;</P> <P>Hopefully they can help you.</P> <P><BR /> Chris</P> Wed, 06 Oct 2021 17:01:07 GMT https://community.ee.co.uk/t5/Archived-Posts/My-phone-order/m-p/1087884#M263505 Christopher_G 2021-10-06T17:01:07Z