topic Re: Re: Move e-Sim to new watch in Archived Posts

Re: Move e-Sim to new watch

richardjc — Thu, 12 Aug 2021 13:08:09 GMT

I thought I'd add my question to this recent post rather than start a new one as it's very similar. I hope that's OK?

Is it possible to move my eSIM data plan from a Galaxy watch purchased direct from EE (about 8 months into contract) to a new Galaxy watch purchased direct from Samsung?

Thanks,

Rich

Re: Re: Move e-Sim to new watch

Leanne_T — Thu, 12 Aug 2021 14:49:51 GMT

Hi there @richardjc

Welcome to the community.

Will you be using the same EE Phone that is already connected to the Samsung Watch?

Have you purchased the new Samsung Watch?

Thanks 🙂

Leanne.

Re: Re: Move e-Sim to new watch

richardjc — Thu, 12 Aug 2021 16:05:26 GMT

Thanks @Leanne_T .

I will be using the same EE phone. I haven't purchased the new watch yet, just thinking about the practicalities first.

Re: Re: Move e-Sim to new watch

Leanne_T — Fri, 13 Aug 2021 11:16:21 GMT

Hi @richardjc

Thanks for coming back to me.

If you call our Mobile Care team on 150, once you have the new watch, they can help you get this set up 🙂

You would need to give the team the new EID number of your watch when you call.

Thanks 🙂

Leanne.