topic Re: Samsung Watch 3 Mobile Plan GONE in Archived Posts

Samsung Watch 3 Mobile Plan GONE

OBSYDIAN — Mon, 02 Aug 2021 20:28:43 GMT

Was attempting to add a mobile plan again to my Samsung watch, spent 1hr with tech support no fix and no call back.

When I check smart watch plans on ee.co.uk it only lists Apple watches.

Thinking EE have killed off support?

Re: Samsung Watch 3 Mobile Plan GONE

OBSYDIAN — Mon, 02 Aug 2021 20:51:30 GMT

Thanks tried did not work for me.

Re: Samsung Watch 3 Mobile Plan GONE

Leanne_T — Tue, 03 Aug 2021 07:01:58 GMT

Morning @OBSYDIAN

Thanks for coming to the community.

Have you tried the steps in our How do I set up my Samsung Galaxy Watch 4G on EE, post?

Did our Tech Gurus ask you to try any steps?

Thanks, 🙂

Leanne.

Re: Samsung Watch 3 Mobile Plan GONE

OBSYDIAN — Tue, 03 Aug 2021 07:37:04 GMT

Yes I then tech support EE spent an hour on the phone with me and no solution, hence my question do EE still support the Samsung watches as no longer listed on the EE website.

Re: Samsung Watch 3 Mobile Plan GONE

Leanne_T — Tue, 03 Aug 2021 07:43:57 GMT

Hi @OBSYDIAN

Yes, this is supported and the Galaxy Watch 4G can be connected to compatible Samsung devices.

Have you had the phone and watch connected previously?

Thanks.

Leanne.

Re: Samsung Watch 3 Mobile Plan GONE

OBSYDIAN — Tue, 03 Aug 2021 07:45:34 GMT

Yes i had it setup for a month then switched it off calling EE, i am using a Samsung S20 Ultra.

Re: Samsung Watch 3 Mobile Plan GONE

Leanne_T — Tue, 03 Aug 2021 08:01:40 GMT

Thanks @OBSYDIAN

I've sent you a private message on here for some extra details 🙂

Thanks.

Leanne.