topic Re: Ordered 2 weeks ago in Archived Posts

Ordered 2 weeks ago

Mitchell1990 — Sat, 05 Jun 2021 14:11:58 GMT

I’ve ordered a new iPad Pro 12.9 over 2 weeks ago, I got my confirmation email but nothing has been dispatched, when is it going to be dispatched / delivered?

Re: Ordered 2 weeks ago

Schockwave — Sat, 05 Jun 2021 14:19:58 GMT

Hello @Mitchell1990 ,

Welcome to the community,

There is a backlog of orders, customers who pre-ordered, I am one of them, are just receiving theirs, got mine yesterday, so you will have to wait, as orders are done on a first come first serve, and it also depends what size hard drive and colour you have ordered, as to what stock has come in, but I can tell you it is worth the wait!

You can keep an eye out for updates in the My EE App by clicking on what’s new.

You will get an email/text from DPD the evening before delivery and another one on the day of delivery with a one hour delivery slot.

Re: Ordered 2 weeks ago

BRDIMITRIS — Tue, 06 Jul 2021 20:12:47 GMT

@Schockwave When did you ordered ? because my preorder still to come

Re: Ordered 2 weeks ago

Schockwave — Tue, 06 Jul 2021 20:37:10 GMT

@BRDIMITRIS , I ordered on the 30th, but then realised it was an additional line, so the next day rang EE, who cancelled that one and then ordered it as an upgrade.

I would suggest you ring customer service and see when you can expect your IPad. It also depends what size storage and whether it was space grey or silver. EE, customer service are best place to let you know.

Re: Ordered 2 weeks ago

BRDIMITRIS — Tue, 06 Jul 2021 20:39:02 GMT

@Schockwave On 30th of June? Only couple of days to get yours

Re: Ordered 2 weeks ago

Schockwave — Tue, 06 Jul 2021 20:41:38 GMT

@BRDIMITRIS , it was on launch date, not June, sorry thought you would have realised that.

Re: Ordered 2 weeks ago

BRDIMITRIS — Tue, 06 Jul 2021 20:46:54 GMT

@Schockwave I see, I ordered mine on 20th of June any idea when to expect?

Re: Ordered 2 weeks ago

Schockwave — Tue, 06 Jul 2021 20:52:32 GMT

@BRDIMITRIS , that is not a pre-order, but it depends how many are still waiting for theirs, as it is on a first come first serve, so as I said, you would need to ring customer service to find out when you should receive it. Worth the wait though.

Re: Ordered 2 weeks ago

Leanne_T — Wed, 07 Jul 2021 07:00:03 GMT

Hi @BRDIMITRIS

Thanks for coming to the community.

Which model iPad did you order?

Could you let me know the colour and size?

Thanks 🙂

Leanne.

Re: Ordered 2 weeks ago

BRDIMITRIS — Thu, 08 Jul 2021 04:19:46 GMT

@Leanne_T it is an iPad Pro 128GB Space Grey. Still nothing

Re: Ordered 2 weeks ago

Leanne_T — Thu, 08 Jul 2021 07:03:28 GMT

Thanks @BRDIMITRIS

If you give us a call on 150, the team will be able to check the order for you and give you an update on your order.

Let me know how you get on 🙂

Leanne.