topic Re: Flex Beats earphones not staying connected to my phone in Archived Posts

Flex Beats earphones not staying connected to my phone

Gillian1978 — Thu, 10 Jun 2021 00:26:37 GMT

Hi there, I purchased beats flex wireless headphones, they are connecting to my phone sometimes but disconnects after a few minutes. Also if you touch the volume button it disconnects and sometimes it tells you they are connected but they aren’t. I have tried resetting them but the problem are still ongoing

Re: Flex Beats earphones not staying connected to my phone

Christopher_B — Thu, 10 Jun 2021 07:40:31 GMT

Hi @Gillian1978

Welcome to the community 😊

I've always got some headphone or earphone blasting the tunes, so I totally get how important it is that this gets sorted.

A lot of the time issues like this will be fixed with a software update, do you have the latest software downloaded and installed on your handset?

Thanks

Chris

Re: Flex Beats earphones not staying connected to my phone

Gillian1978 — Thu, 10 Jun 2021 10:13:58 GMT

Hi there I have all the latest updates installed already.

Regards

Gillian

Re: Flex Beats earphones not staying connected to my phone

Christopher_B — Thu, 10 Jun 2021 10:18:20 GMT

Thanks for checking that @Gillian1978

Could you try telling your phone to forget the headphones and delete them from your Bluetooth device list. Then reconnect them again as if it's the first time you've connected them?

Once you've done that try using them for a little bit and let me know if they have the same problems.

Thanks

Chris

Re: Flex Beats earphones not staying connected to my phone

Gillian1978 — Thu, 10 Jun 2021 11:06:46 GMT

We’ve tried that a few times now and still getting the same issue. I’ve also tried using them on my partner’s phone and still disconnecting.

Re: Flex Beats earphones not staying connected to my phone

Christopher_B — Thu, 10 Jun 2021 12:02:29 GMT

@Gillian1978 Thanks for trying those things.

Could I just check how long you've had the earphones?

Thanks

Re: Flex Beats earphones not staying connected to my phone

chistery — Thu, 10 Jun 2021 12:05:36 GMT

Is it also possible to try connecting to a different device? Seeing if it happens on another phone should say whether the problem is the earphones or phone.

Re: Flex Beats earphones not staying connected to my phone

Chris_B — Thu, 10 Jun 2021 12:07:30 GMT

@Gillian1978 Have you checked to make sure the firmware on the headphones is up to date ? Please read THIS

Re: Flex Beats earphones not staying connected to my phone

Gillian1978 — Thu, 10 Jun 2021 13:17:14 GMT

Hi Chris, I’ve had them for approx 2-3 weeks

Gillian

Re: Flex Beats earphones not staying connected to my phone

Gillian1978 — Thu, 10 Jun 2021 13:18:48 GMT

Tried that- tried by partners iPhone, iPad and the TV all kept disconnecting

Gillian

Re: Flex Beats earphones not staying connected to my phone

Gillian1978 — Thu, 10 Jun 2021 13:19:52 GMT

Yeah they’re up to date as I have an iPhone

Gillian

Re: Flex Beats earphones not staying connected to my phone

chistery — Thu, 10 Jun 2021 13:22:11 GMT

Might be worth a reset of the earphones too?

https://support.apple.com/en-us/HT208304

Re: Flex Beats earphones not staying connected to my phone

Gillian1978 — Thu, 10 Jun 2021 15:06:30 GMT

We’ve done this several times already!!

Gillian

Re: Flex Beats earphones not staying connected to my phone

Christopher_G — Thu, 10 Jun 2021 17:32:27 GMT

Hi @Gillian1978

Welcome to the community.

Since you've tried both of those tests and they're still not working, I would recommend contacting the manufacturer (Apple) to discuss this further.

Chris