topic Smart watch data not available with monthly plan in Archived Posts

Smart watch data not available with monthly plan

Lab21 — Mon, 10 May 2021 19:54:28 GMT

I have Recently purchased an apple SE watch and when I come to add a day to add on to my mobile phone contract through the watch app it says that the data plan is not available with my current plan. However says it is available with a monthly plan or Sim only monthly plan and I am on a monthly plan? Please can you help clarify why this might not be working?

Re: Smart watch data not available with monthly plan

Christopher_G — Tue, 11 May 2021 07:02:34 GMT

Hi @Lab21

Welcome to the community.

Do you have a 4G signal on your phone when you're trying to set it up? If you're on a pay monthly contract you should be able to add the watch plan.

Chris

Re: Smart watch data not available with monthly plan

Lab21 — Wed, 12 May 2021 07:32:40 GMT

Hi Chris,

I turned off my wifi to be on 4g however still received the same error message telling me I need to be on a monthly contract.

many thanks

Re: Smart watch data not available with monthly plan

Leanne_T — Wed, 12 May 2021 07:57:00 GMT

Hi @Lab21

Thanks for coming back and trying this.

In this case, please give our Mobile Care team a call on 150, they can get this looked into for you.

Let me know how you get on 🙂

Leanne.