topic Re: EE Add to Plan Not working in Archived Posts

EE Add to Plan Not working

Chrisjp — Mon, 26 Apr 2021 15:35:23 GMT

EE add to plan, has been the most useless page on the EE website!!!!!!

i can say it hasn't worked for over a year.

i have had to phone up to get stuff added to my plan, and complained about it at the same time.

But now...The customer phone staff are having trouble adding to plan too!

i phoned in twice and spoke to different representatives and the both had the same issue the system just doesn't allow them to carry out the order.

EE what is going on ? do you not want to sell anything ?

Can anyone shed some light ?

Re: EE Add to Plan Not working

James_B — Mon, 26 Apr 2021 17:50:58 GMT

Hi @Chrisjp,

Do you see a particular error message when you try to place an add to plan order online?

James

Re: EE Add to Plan Not working

Chrisjp — Mon, 26 Apr 2021 18:16:58 GMT

Nope

Sometimes it says cannot add to plan as it picks one of my old tel numbers by default

But if I pick a active line suitable

It just takes me back to the home page

Does it everytime and has done since the beginning.

I've made multiple EE employees aware.

But they are also having issues giving me a order.

Doesn't make sense, it seems the website has been broken for ages and its never been fixed

Re: EE Add to Plan Not working

Robinsonboy1 — Mon, 26 Apr 2021 20:30:52 GMT

This was happening to me. I was told that it was because the number was not eligible for any to be added to my contract.

I have just added something at the weekend. Found it much easier doing it in the app. Selecting the correct phone number and them pressing “what’s new” in the menu and then selecting add to plan offer. Worked no issue.

Re: EE Add to Plan Not working

Chrisjp — Mon, 26 Apr 2021 20:52:51 GMT

Hi Robin,

I have ordered bits before this time just seems harder

Other weird thing is website doesn't show all my numbers but the app does.

I also mentioned this to the representative, he has no idea why it was doing that.

I shall give the app ago, in the past I had issues doing it this way too

Re: EE Add to Plan Not working

Christopher_G — Tue, 27 Apr 2021 07:42:27 GMT

Hi @Chrisjp

Let us know what happens when you try through the app this time please.

Thanks

Chris