topic Re: EE SHOPS in Archived Posts

EE SHOPS

Astrokan — Wed, 03 Mar 2021 09:50:42 GMT

In the West Midlands, Is there an EE shop that is open now, I live nearest to the Walsall shop.

Re: EE SHOPS

Leanne_T — Wed, 03 Mar 2021 11:26:19 GMT

Hi there @Astrokan

Thanks for coming to the community.

Following the Government’s latest advice we’ve closed all our EE and BT stores in England, until further notice.

Is there anything we can help you with on the community?

Thanks.

Leanne.

Re: EE SHOPS

Astrokan — Wed, 03 Mar 2021 12:17:57 GMT

Hi Leanne

The mobile which I have had for ages, stopped working while I was in
hospital

Got a new device. Tried to swap the SIM. Constantly being informed insert
Sim Card.

Got another Sim Card- same thing insert Sim Card.

2 devices both fully charged, neither sim, the one I have had for ages or
the new one are working. I don't know why. Need to go into a shop with both
devices and both sims, but that can't happen yet.

What do I do it is so frustrating?

Re: EE SHOPS

Leanne_T — Wed, 03 Mar 2021 12:35:38 GMT

Hi @Astrokan

Thanks for coming back to me.

What phone are you using?

Did you register the replacement SIM card?

Thanks 🙂

Leanne.

Re: EE SHOPS

Astrokan — Wed, 03 Mar 2021 12:41:56 GMT

Both devices are identical DORO 1370.

Did not know I needed to register the new SIM, nothing with iot to suggest
I need to register.

Do I need to go into my account to register new sim?

Regards.
Astrokan

Re: EE SHOPS

Leanne_T — Wed, 03 Mar 2021 12:51:08 GMT

Hi @Astrokan

If this was ordered as a replacement with the same number, to register the SIM in your My EE you would need to receive a text to the old SIM, if this is not working you would need to give us a call on 0800 079 8586.

The team will register the replacement SIM card for you.

Leanne.