topic Re: Unable to add esim plan for galaxy watch 3 in Archived Posts

Unable to add esim plan for galaxy watch 3

ukraine32 — Tue, 09 Feb 2021 19:40:02 GMT

Im Having same problem as others before me

I purchased a Galaxy watch 3 4g but when I try to set up mobile plan it says "EE doesn't offer mobile plans for my watch" But you do!

Re: Unable to add esim plan for galaxy watch 3

Christopher_G — Wed, 10 Feb 2021 08:25:54 GMT

Hi @ukraine32

Welcome to the community.

Does your watch hit the criteria below?

To be compatible, your Samsung device needs to:

be on the EE network with either a pay monthly or SIM only plan
run Android 4.3 or higher
have at least 1.5GB RAM

Thanks

Chris

Re: Unable to add esim plan for galaxy watch 3

ukraine32 — Wed, 10 Feb 2021 09:00:55 GMT

yes it complies with all of those

Re: Unable to add esim plan for galaxy watch 3

Christopher_G — Wed, 10 Feb 2021 09:12:07 GMT

Thanks @ukraine32 🙂

Did you follow these steps from our Galaxy Watch help page?

power on your device and download the Samsung Wearable app
turn on your watch and open the Samsung Wearable app
the app will prompt you to turn on your Bluetooth - you'll then get a notification on your watch and your device with a pairing code
follow the steps to pair your device and watch then set up your mobile network on the Samsung Wear app to complete set up
during the pairing of your devices ensure not to take either device out of proximity of the other or power off either device during set up
after your eSIM is set up you'll be prompted to restart your watch
allow up to 4 hours for your data plan to activate and show on your device

Chris

Re: Unable to add esim plan for galaxy watch 3

ukraine32 — Wed, 10 Feb 2021 10:48:16 GMT

Done all of that

went to mobile plans

"set up a mobile plan"

message reads EE doesn't offer mobile plans for your watch

contact Samsung customer service for more information which I am also following up

Re: Unable to add esim plan for galaxy watch 3

Christopher_G — Wed, 10 Feb 2021 11:09:53 GMT

Is it definitely the 4G version of the watch, @ukraine32

It would be interesting to see what Samsung say, if it is.

Chris

Re: Unable to add esim plan for galaxy watch 3

ukraine32 — Wed, 10 Feb 2021 15:56:27 GMT

yes it 100% is 4g version I purchased it from Currys the model number is SM-R845F

Still not got any answer from Samsung

Re: Unable to add esim plan for galaxy watch 3

Katie_B — Wed, 10 Feb 2021 18:30:23 GMT

Hi @ukraine32.

Please keep us updated with the outcome from Samsung.

Katie.

Re: Unable to add esim plan for galaxy watch 3

ukraine32 — Thu, 11 Feb 2021 08:44:28 GMT

Samsung are claiming it is an issue with EE

And you are waiting for them to come up with the answer

Re: Unable to add esim plan for galaxy watch 3

Leanne_T — Thu, 11 Feb 2021 08:59:57 GMT

Hi @ukraine32

Thanks for coming back to us.

Have you spoken to our Tech Gurus on 150 to get this looked into?

Thanks 🙂

Leanne.

Re: Unable to add esim plan for galaxy watch 3

ukraine32 — Thu, 11 Feb 2021 13:23:34 GMT

I haven't and the reason is others have reported the same problem in the community and it appears the guru's have not fixed it for them

Re: Unable to add esim plan for galaxy watch 3

Leanne_T — Thu, 11 Feb 2021 13:30:56 GMT

Hi @ukraine32

If you give us a call, they will certainly get this looked into further for you and see what they can do to help 🙂

Please let me know how you get on.

Leanne.

Re: Unable to add esim plan for galaxy watch 3

ukraine32 — Thu, 11 Feb 2021 14:35:20 GMT

Samsung have said that if I give EE the esim number then you can set up the plan they think it is that easy.

Re: Unable to add esim plan for galaxy watch 3

Leanne_T — Thu, 11 Feb 2021 14:52:20 GMT

Hi @ukraine32

Please give us a call and the team will be able to help, we have no account access on the community.

Thanks 🙂

Leanne.