topic Re: Set password when starting my MOTO phone in Archived Posts

Set password when starting my MOTO phone

keithkelland — Fri, 22 Jan 2021 13:29:36 GMT

I cannot make phone calls because the system is asking for a password that I have no knowledge of. I can receive calls but can go nowhere on teh phne. I have no menu and cant use internet on phone.

Help please

Re: Set password when starting my MOTO phone

Christopher_G — Fri, 22 Jan 2021 15:50:39 GMT

Hi @keithkelland

Could you try popping '1234' or '00000000'

Which Motorola phone is it?

Chris

Re: Set password when starting my MOTO phone

keithkelland — Mon, 25 Jan 2021 13:27:19 GMT

Who do I contact to get the phone taken in and repaired

Keith

Re: Set password when starting my MOTO phone

Leanne_T — Mon, 25 Jan 2021 13:51:33 GMT

Hi @keithkelland

Thanks for coming back to us.

How long have you had your phone and where did you purchase the Motorola?

Thanks 🙂

Leanne.

Re: Set password when starting my MOTO phone

keithkelland — Mon, 25 Jan 2021 14:53:19 GMT

I got the phone in September I think. Previously I had a Google phone. I
have put the sim card from the motorola into the google phone and it is
working okay.
This means that the motorola is faulty.

Keith

Re: Set password when starting my MOTO phone

Leanne_T — Mon, 25 Jan 2021 14:56:08 GMT

Thanks @keithkelland

If you give us a call on 150, or use our online trouble-shooter tool we will let you know your next steps for booking a repair.

Thanks 🙂

Leanne.