topic Free Beats Flex Earphones in Archived Posts

Free Beats Flex Earphones

SimP2 — Wed, 02 Dec 2020 08:12:56 GMT

Hi,

I just upgraded my Sim only plan. The offer stated that I would get free Beats Flex earphones with the purchase however, after checking out, I haven’t seen no mention of the Free Beats earphones or any communication stating if/when they will be delivered.

Anyone else had the same issue?

If so, did you eventually receive your Free Beats via post?

Thanks

Re: Free Beats Flex Earphones

Katie_B — Wed, 02 Dec 2020 12:15:24 GMT

Hello @SimP2.

Welcome to the community.

When did you upgrade?

This should be auto-fulfilled within 30 days.

Katie 🙂

Re: Free Beats Flex Earphones

Rochdalejoe — Fri, 04 Dec 2020 15:11:45 GMT

Yes i have just taken a new £25 contract that should of had the beats flex earphones and i have received the sim but again no mention of the earphones......What”s going on EE.

Re: Free Beats Flex Earphones

Katie_B — Sat, 05 Dec 2020 08:10:59 GMT

Hello @Rochdalejoe.

Thanks for ordering with us.

When did you take out the contract?

Katie.

Re: Free Beats Flex Earphones

Rochdalejoe — Sat, 05 Dec 2020 09:33:06 GMT

Thanks for replying Katie it was last Monday the 30th I have the sim but no earphones and no mention of when they are due.

Re: Free Beats Flex Earphones

Katie_B — Sat, 05 Dec 2020 09:35:13 GMT

Hello @Rochdalejoe.

The gift will be auto fulfilled within 30 days of your order.

Katie 🙂

Re: Free Beats Flex Earphones

DGC0603 — Fri, 01 Jan 2021 19:26:10 GMT

Also still waiting on confirmation / delivery of headphones.. not very good having no confirmation of these.

Re: Free Beats Flex Earphones

Jon_K — Sat, 02 Jan 2021 08:48:43 GMT

Hi @DGC0603.

Welcome to the community.

When did you purchase your plan?

The order will be fulfilled withing 30 days of getting your plan.

Jon

Re: Free Beats Flex Earphones

scheuber8 — Sat, 02 Jan 2021 11:04:54 GMT

Hi, I upgraded on the 9th December....thought I may have heard something by now regarding my headphones....could someone please get back to me with an update.

Thanks in anticipation

stuart

Re: Free Beats Flex Earphones

Jon_K — Sat, 02 Jan 2021 11:31:54 GMT

Hi @scheuber8.

Welcome to the community.

If you haven't heard anything after 30 days, come back and let us know.

It can take up to 30 days to complete your order.

Jon

Re: Free Beats Flex Earphones

DGC0603 — Sun, 10 Jan 2021 12:50:41 GMT

Hey! nothing has arrived yet!

Re: Free Beats Flex Earphones

Jon_K — Sun, 10 Jan 2021 14:38:39 GMT

Hi @DGC0603.

Have you been waiting longer than 30 days for this?

Jon

Re: Free Beats Flex Earphones

DGC0603 — Sun, 10 Jan 2021 14:39:32 GMT

Yes 🙂

Get Outlook for iOS

Re: Free Beats Flex Earphones

Jon_K — Sun, 10 Jan 2021 14:42:31 GMT

Thanks @DGC0603.

I'd recommend giving our Customer Care team a call about this.

They will be able to look into your account and see what is going on.

Jon