topic BT Sport and BT ID in Archived Posts

BT Sport and BT ID

kevdyas85 — Tue, 05 Jan 2021 16:43:41 GMT

I'm struggling to get my BT activated, I have BT Sport included with my tablet plan - I have received the PIN code, setup my account and received the activation email for my BT ID but when I go in it says that the account cannot be activated due to an error and to try again.

I first tried this months ago and gave up and the issue is still not resolved. All I want to do is activate the account.

Re: BT Sport and BT ID

Jon_K — Wed, 06 Jan 2021 07:59:56 GMT

Hi @kevdyas85.

Does it say what the error is?

Have you had a BT Sport account before?

Jon

Re: BT Sport and BT ID

kevdyas85 — Wed, 06 Jan 2021 10:29:46 GMT

I haven’t had a BT SPORT account before because it has always come up with this error message.

Re: BT Sport and BT ID

kevdyas85 — Wed, 06 Jan 2021 10:30:30 GMT

Re: BT Sport and BT ID

kevdyas85 — Wed, 06 Jan 2021 10:31:38 GMT

Doesn’t seem to be showing the screen shot but the error is:

”Sorry we weren't able to activate your My BT account due to a technical problem. Please try again.”

this is after me following the activation link in the email, completing the form and hitting submit

Re: BT Sport and BT ID

Jon_K — Wed, 06 Jan 2021 11:56:29 GMT

Thanks @kevdyas85.

I'd recommend getting in touch with our Tech Care team about this.

It sounds like your account hasn't been set up correctly, so they will need to access your account and take a look.

Jon