topic New earphones broken in Archived Posts

New earphones broken

MYassin1 — Tue, 29 Dec 2020 01:12:09 GMT

I am on a two year contract and my earphones have broken only a couple months in. I bought my phone in jan 2019 by the way can I get new ones for free or do I need to pay?

Re: New earphones broken

Katie_B — Tue, 29 Dec 2020 08:08:32 GMT

Hello @MYassin1.

Thanks for coming to the community.

What phone are you currently using?

Are these headphones purchased with the device?

Katie.

Re: New earphones broken

MYassin1 — Tue, 29 Dec 2020 11:38:47 GMT

I am using the iPhone 11 the earphones came with it

Re: New earphones broken

Katie_B — Tue, 29 Dec 2020 11:59:18 GMT

Thanks for confirming @MYassin1.

I would recommend contacting the manufacturer if you are looking for these to be replaced.

However, you are now out of warranty since having the phone almost 2 years.

Katie.

Re: New earphones broken

MYassin1 — Wed, 30 Dec 2020 20:14:48 GMT

When you said contact the manufacturer do you mean Apple? Also I made a mistake I got the phone in jan 2020 does that still make me out of warranty? Thanks

Re: New earphones broken

Katie_B — Thu, 31 Dec 2020 07:01:41 GMT

Hello @MYassin1.

That's right.

The phone is still under warranty, you will need to check with the manufacturer regarding your headphones.

Please let us know how you get on.

Katie.