topic Re: Samsung watch 3 Fiit offer in Archived Posts

Samsung watch 3 Fiit offer

djslapper — Mon, 14 Dec 2020 19:14:54 GMT

EE are promoting 3 months free fiit offer if you buy the watch between 1st and 31st December 2020 worth £45 and say to join scan the qr code that came with the watch or enter the unique code to apply.

The qr code that came with my watch will not scan (as its too small) and I have no unique code to enter online so was wondering if anyone else had the same issue and if it was sorted.

Ive spoken to cs but they said the relevant team would be in touch but heard nothing.

Re: Samsung watch 3 Fiit offer

Jon_K — Tue, 15 Dec 2020 09:42:17 GMT

Hi @djslapper.

Did they say when the team would be in touch?

Are you not able to scan the QR code?

Jon

Re: Samsung watch 3 Fiit offer

Steve1986 — Sat, 26 Dec 2020 22:06:56 GMT

What qr code? I just brought 2 and can't find any codes or unique codes?

Re: Samsung watch 3 Fiit offer

Katie_B — Sun, 27 Dec 2020 08:15:36 GMT

Hello @Steve1986.

Have you received your Samsung Watch?

Speak soon,

Katie.

Re: Samsung watch 3 Fiit offer

Steve1986 — Sun, 27 Dec 2020 10:05:47 GMT

Yes I received both watches. None has anything other than instructions
inside. So confused. To me this has been miss-sold on the site, most people
wouldn't chase this. Something like this should be easy to find surely?! I
have a black galaxy Watch 42mm and a rose gold galaxy Watch 4g. None has a
code or qr

Re: Samsung watch 3 Fiit offer

Katie_B — Sun, 27 Dec 2020 10:09:49 GMT

Thanks for getting back to me @Steve1986.

When did you purchase the devices?

Katie 🙂

Re: Samsung watch 3 Fiit offer

Steve1986 — Sun, 27 Dec 2020 10:11:47 GMT

Both purchased within last 2 weeks and given as Xmas presents. I have one
and my girlfriend has the other.

Re: Samsung watch 3 Fiit offer

Katie_B — Sun, 27 Dec 2020 12:18:13 GMT

Thanks for confirming @Steve1986.

Did you see this promotion at checkout?

Katie.

Re: Samsung watch 3 Fiit offer

Steve1986 — Sun, 27 Dec 2020 12:53:47 GMT

Yes I did. When I purchased it from EE store via my EE. Received items and
nothing inside. 😞

Re: Samsung watch 3 Fiit offer

Katie_B — Sun, 27 Dec 2020 13:05:06 GMT

Hi @Steve1986.

I would recommend giving us a call so our customer service team can check this for you.

Katie 🙂

Re: Samsung watch 3 Fiit offer

Steve1986 — Mon, 28 Dec 2020 11:26:47 GMT

I've just called customer services, got put through to technical support
but there systems are down and I need to wait for a call back. This is
proving rather difficult to claim something so prominently advertised on
your store. Most people would give up by now, it shouldn't be this
difficult 😞

It's worth 45 so it's an offer that attracted me to purchase. Can this be
resolved please?

Re: Samsung watch 3 Fiit offer

James_B — Mon, 28 Dec 2020 13:37:43 GMT

Hi @Steve1986,

Please let us know the outcome of your call back.

Thanks

James

Re: Samsung watch 3 Fiit offer

Steve1986 — Mon, 28 Dec 2020 14:41:47 GMT

I'm still waiting. I was told ten minutes.

Re: Samsung watch 3 Fiit offer

James_B — Mon, 28 Dec 2020 15:56:18 GMT

Hi @Steve1986,

Have you received a call yet?

James

Re: Samsung watch 3 Fiit offer

Steve1986 — Mon, 28 Dec 2020 23:42:01 GMT

Still no call received. I would have called back but had my kids over for their Xmas with me. Hopefully I'll hear back tomorrow?!

Re: Samsung watch 3 Fiit offer

James_B — Tue, 29 Dec 2020 09:18:26 GMT

Hi @Steve1986,

Don't hesitate to get back in touch with Customer Care if you don't hear from them soon.

James

Re: Samsung watch 3 Fiit offer

Steve1986 — Tue, 29 Dec 2020 11:12:47 GMT

I phoned earlier and got through to a helpful Chap. However he has to email
another department so again it is a case of waiting. However why couldn't
the advisor yesterday had sent this email already, I appreciate its Xmas
and Covid, but it is frustrating. Anyway let's see if and when it gets
resolved. Thanks