topic Beware if buying a watch elsewhere in Archived Posts

Beware if buying a watch elsewhere

benpj — Wed, 23 Dec 2020 13:10:43 GMT

Anyone planning on buying a watch elsewhere and planning on transferring their existing plan to the new watch should be aware that you will be charged DOUBLE for a month as the cancellation of your existing line undergoes the cancellation period.

This is because the new watch (even though you just want to transfer you plan) counts as a new sim - it is an eSim so it can't just physically be moved.

I had a plan for over 3 years with EE and just wanted to move plans on to a new watch. Got told I would still be charged for the old watch - both now cancelled and will be cancelling all other contracts with EE as soon as I can without penalty.

Re: Beware if buying a watch elsewhere

Chris_B — Wed, 23 Dec 2020 13:58:52 GMT

@benpj If you’ve had it for 3 years why not cancel it and take a sim only plan for the watch it’s £7 per month and you get 10Gb of data and it’s a 30 day rolling contract. You can transfer your current tariff if you wish and you do this all via the watch app. You just select keep tariff when you unpair it.

Re: Beware if buying a watch elsewhere

benpj — Wed, 23 Dec 2020 15:02:16 GMT

thanks @Chris_B ,

I tried to do that but was told that it could not simply be moved as it was an eSim so I would have to pay the £7 for the 'new' eSim as well as the cancellation period on the old one.

When I unpaired it, the Watch app told me to call 150 quoting 003 - that's what I did...

Re: Beware if buying a watch elsewhere

Chris_B — Wed, 23 Dec 2020 15:43:35 GMT

@benpj Your tariff can be changed to your new watch. I don’t know why you got told it can not be done. That’s rubbish.

Re: Beware if buying a watch elsewhere

benpj — Wed, 23 Dec 2020 15:57:46 GMT

Thanks again. I've cancelled it all now - maybe had I had the right advice, I might still be an EE customer for my watch rather than a disgruntled (formerly happy) customer...