topic Re: Pine64 in Archived Posts

Pine64

RDM007 — Wed, 02 Dec 2020 16:44:49 GMT

I have a Pine64 PinePhone, with a Ubuntu Touch OS.

The Modem is registered with the OS (mmcli -L = Modem0).

But, the SIM (from EE) is not registering with the modem (mmcli -i 0 == Error, no SIM available).

Using an AT command (AT+CIMI), I can not get a IMSI number?

The Micro SIM is in the slot, and fits well!

I cannot receive an text from EE to finish registration to the carrier?

The are a number of carriers within the USA whose Micro SIM works OK on this device, including T-Mobile?

T-Mobile is part of EE?

Does EE have a Micro SIM compatible with this device?

Re: Pine64

Chris_B — Wed, 02 Dec 2020 17:04:43 GMT

@RDM007 T-Mobile US has nothing to do with EE and the now dysfunctional network T mobile UK

the device supports band 1, 3 and 7 so it should work.

if your having issues with this device then you need to contact the seller or manufacturer of the device to see if they can help you more.

Re: Pine64

XRaySpeX — Wed, 02 Dec 2020 17:57:04 GMT

Where are you?

Is the device locked to some network? Where'd you buy it from?

Is your EE DIM on contract or PAYG?

Re: Pine64

RDM007 — Fri, 04 Dec 2020 10:23:44 GMT

I'm in the UK, and the phone has a Quectel EG25-G modem with a full range of LTE.channels.

It has:

GSM: B2 B3 B5 B8 ( GSM 1800).

UMTS B1 B2 B4 B5 B8 B19

Full spec/PDF available (email me?).

The modem is registering with Modem-Manger at Modem0.

But, the cannot find a SIM (I have a EE PSYG Micro SIM)..

I have scanned for GSM 1800, and there appears to be a signal.

Until EE get the IMSI number, I can't register the phone?

Any help would be appreciated!

Re: Pine64

RDM007 — Fri, 04 Dec 2020 10:28:49 GMT

I am in the UK.

There is nothing wrong with the device, the modem is working fine!

It accepts all AT commands, but does not return the IMSI number from the SIM?

AT+CSIMI? or AT+QSIMSTAT?

Modem spec available, email me?

PAYG, or will be, when I can get a IMSI number registered with EE.

Is there an issue with this?

Re: Pine64

Chris_B — Fri, 04 Dec 2020 10:37:26 GMT

@RDM007 Where did you get the device from ? And is the EE SIM card activated? Can you try the sim in a different device?

Re: Pine64

RDM007 — Fri, 04 Dec 2020 10:54:40 GMT

Pine64 is a USA company, it has an Quad ARM core that will run a baseline Linux OS.

They work fine in German, USA, etc,... on GSM 1800 and, off course, LTE?

"Activate" ? That's what I'm trying to do?

I have two SIM's from EE, and I'm trying to register the IMSI number from one, by adding a device (a phone number) to an EE account, but the number is not being accepted?

So, if EE has to activate the SIM, before it will pass it's IMSI number (register with the modem), then how do I get EE to activate the SIM?.

Re: Pine64

RDM007 — Fri, 04 Dec 2020 11:08:52 GMT

In my EE account page; To register a device; I have entered the phone number of the EE PAYG SIM, but it say's it will send me a code? Where?

To the phone, when the SIM is not registering with the Modem?

I cannot receive the code unless you "Activate" the SIM first?

Or send it via email?

Re: Pine64

RDM007 — Fri, 04 Dec 2020 11:13:21 GMT

Does any one have a support email address (Please, no telephone numbers!)?

Re: Pine64

Christopher_G — Fri, 04 Dec 2020 13:53:44 GMT

Are you able to put your SIM into a UK phone to receive the message, @RDM007.

All of our contact information is on the get in touch help page. We don't have a customer service email address.

Chris

Re: Pine64

RDM007 — Fri, 04 Dec 2020 14:18:47 GMT

I was sent two EE SIM's, PAYG.

Both failed, with No SIM errors, on a Nokia 3310 and an Alcatel, on startup.

That explains that?!

Can I have a SIM that works, PAYG?

What's an eSIM, would using one help?

Re: Pine64

Christopher_G — Fri, 04 Dec 2020 14:43:12 GMT

We don't supply pay as you go eSIMs, @RDM007

I'd recommend speaking to our Mobile Care team to see if they can find out why the SIM card isn't active and look to send you a replacement, if needed.

You can find our contact information on the get in touch help page.

Chris

Re: Pine64

RDM007 — Fri, 04 Dec 2020 15:10:41 GMT

I don't have a phone, at all, until I get a working SIM?

How do I contact them?

Re: Pine64

RDM007 — Fri, 04 Dec 2020 15:18:54 GMT

If they don't have an email address, how can I contact them?

I do not have an active phone!

Can you ask them to check if they have activated the two SIM's they sent?

Both SIM's are not active, according to the three devices I have tried?!

Re: Pine64

XRaySpeX — Fri, 04 Dec 2020 15:43:08 GMT

Try calling the Freephone no. in my sig over Skype. It should be free.

This user discussion forum can have no access to your specific account. You need to query this with CS.

Re: Pine64

RDM007 — Fri, 04 Dec 2020 16:21:29 GMT

I have tried +44 800 079 8586 into my Skype search, and it has no idea what or who it is?

EE Customer Support would need their own Skype ID?

Re: Pine64

XRaySpeX — Fri, 04 Dec 2020 16:35:01 GMT

It's EE CS.

No, it'll be received as an ordinary phone call.

Re: Pine64

RDM007 — Fri, 04 Dec 2020 18:23:50 GMT

I have no idea what that is, but it's not Skype?

At least not the Skype I have in Hotmail, it being free.

And, you need a Skype ID just for the chat?!

What you have there looks like a SIP client for an internally routed network?

Re: Pine64

XRaySpeX — Fri, 04 Dec 2020 19:42:46 GMT

It's the Skype app on my PC. I'll give you the full window to put it in context:

Re: Pine64

RDM007 — Fri, 04 Dec 2020 19:52:51 GMT

Thanks for that, but I'm not installing a standalone application just to ring them?

I have Skype inside my hotmail account, but it does not accept telephone numbers, they need to be registered first.

Besides, what company would send out un-activated or a broken SIM to a new customer?

And, they don't ever have a Customer Support email address?