topic Wireless Charger in Archived Posts

Wireless Charger

marny_waddell — Wed, 25 Nov 2020 18:11:41 GMT

When I upgrade my phone to a Samsung S20 FE, I ordered a wireless charger, however this lights up, then goes off (as per instructions) but does not connect to my phone.

Is there something I am not doing, it doesnt work on my husband's new Samsung S20 either.

If it is not working, can I send it back for a refund?

Re: Wireless Charger

Northerner — Wed, 25 Nov 2020 18:27:21 GMT

Hi @marny_waddell

Have you tried moving the phone around the pad? The S20 charging point is near the top of the device.

Thanks

Re: Wireless Charger

marny_waddell — Wed, 25 Nov 2020 19:33:21 GMT

Thanks have tried that but no luck 😞

Re: Wireless Charger

Northerner — Wed, 25 Nov 2020 22:25:35 GMT

Hi @marny_waddell

You have to move it really slowly as it doesn't activate straight away (I know it's really fiddly as I have the S20 Pro)

If it still doesn't work then call EE CS on 150 and arrange for it to be returned.

Thanks

Re: Wireless Charger

marny_waddell — Tue, 01 Dec 2020 19:22:13 GMT

Thx all sorted, got it working now.