topic Re: Sent phone in for trade in in Archived Posts

Sent phone in for trade in

Tracy173 — Mon, 30 Nov 2020 14:06:39 GMT

Sent an old phone back for trade in had email to say not received so I sent email showing copy of receipt and Royal Mail screen but still no answer help tried ringing but nothing

Re: Sent phone in for trade in

Chris_B — Mon, 30 Nov 2020 15:08:25 GMT

@Tracy173 I wouldn’t worry about it you’ve sent them proof of postage.

Re: Sent phone in for trade in

Tracy173 — Mon, 30 Nov 2020 15:27:37 GMT

Yep sent proof but just worried in case they don’t pay out and after receiving email that said device not received sounds suspect to me

Re: Sent phone in for trade in

Katie_B — Mon, 30 Nov 2020 15:50:30 GMT

Hello @Tracy173.

Thanks for coming to the community.

Which email did you send the proof to?

Katie 🙂

Re: Sent phone in for trade in

Tracy173 — Mon, 30 Nov 2020 15:54:45 GMT

eeconsumer.uk@brightstar.com Sent to that address on Friday

Re: Sent phone in for trade in

Katie_B — Mon, 30 Nov 2020 16:00:58 GMT

Hi @Tracy173.

I believe this team may potentially work Monday - Friday.

Please allow a couple of days for a response, if you still have not heard anything after this time pop back to the community and let me know.

Katie 🙂