topic ee voicemail in Archived Posts

ee voicemail

rayboy68 — Tue, 17 Nov 2020 20:35:44 GMT

Hi everyone,

Im new her so Hope you're all well and staying safe.

I could do with a bit of help if you would be so kind.

I received a voicemail today but only had my galaxy watch on but was unable to access the voicemail, the watch is new and this is the first time I have used it, I can do everything else but not voicemail, just said that it wasn't set up for it, any suggestions would be greatly appreciated.

Thanks Ray.

Re: ee voicemail

Chris_B — Tue, 17 Nov 2020 20:42:54 GMT

@rayboy68 if it’s possible I have a feeling you need to set up a pin to access your voicemail from any device that is not your phone. Calling your voicemail by holding down the number 1 key on the phone dial pad will access your voicemail and you’ll have to listen to the options given so you can setup a voicemail pin.

call your voicemail (press and hold 1)
skip to the main menu by pressing *
select option 3 – settings and features menu.
select option 3 – change your PIN.
enter a new PIN, then press # to save.

Re: ee voicemail

rayboy68 — Tue, 17 Nov 2020 20:53:37 GMT

Thanks Chris_B that certainly makes sense so I will give it a try, thank you for your input.

Re: ee voicemail

rayboy68 — Thu, 19 Nov 2020 20:21:08 GMT

I've tried today what Chris_B suggested but it didn't work, just told me I didn't have voicemail activated on my account but obviously thats not true as I have.

Re: ee voicemail

Katie_B — Fri, 20 Nov 2020 08:05:04 GMT

Hello @rayboy68.

Thanks for letting us know.

Are you aware if the voicemail shows on your phone?

Speak soon,

Katie.

Re: ee voicemail

rayboy68 — Fri, 27 Nov 2020 23:25:49 GMT

Hi Katie_B

No it doesn't show on my phone when I try to connect to voicemail on my watch.

Sorry for the delayed reply.

Re: ee voicemail

James_B — Sat, 28 Nov 2020 14:05:00 GMT

Hi @rayboy68,

I've asked our devices team to check if Voicemail is supported on your watch.

I'll get back to you as soon as I get a response.

Thanks

James

Re: ee voicemail

rayboy68 — Sat, 28 Nov 2020 14:29:45 GMT

Thanks James I appreciate that.

Hopefully will be sorted soon.