topic Re: Samsung Galaxy Smartwatch 46mm in Archived Posts

Samsung Galaxy Smartwatch 46mm

Dariusz80 — Fri, 27 Nov 2020 01:53:17 GMT

I cannot connect my 46mm Samsung Galaxy Smartwatch to the plan in EE.
I do not know why?

Re: Samsung Galaxy Smartwatch 46mm

James_B — Fri, 27 Nov 2020 11:08:21 GMT

Hi @Dariusz80,

Welcome to the EE Community. 🙂

Which phone are you using?

Thanks

James

Re: Samsung Galaxy Smartwatch 46mm

Dariusz80 — Fri, 27 Nov 2020 11:27:43 GMT

Samsung Galaxy Note 10+ 5G

Re: Samsung Galaxy Smartwatch 46mm

James_B — Fri, 27 Nov 2020 11:31:52 GMT

Did you purchase your watch from EE or another retailer, @Dariusz80?

Re: Samsung Galaxy Smartwatch 46mm

Dariusz80 — Fri, 27 Nov 2020 11:39:13 GMT

In Argos.

Re: Samsung Galaxy Smartwatch 46mm

James_B — Fri, 27 Nov 2020 12:09:21 GMT

Hi @Dariusz80,

To purchase a data plan for your watch:

1 - open the Galaxy Wearable app

2 - select Mobile Networks and then Next

3 - log in using your EE account details

4 - select the EE Smart Watch plan and agree to the Terms

5 - follow the instructions on your phone to complete the set up

6 - your phone will notify you when your mobile connection is set up (it can take up to 4 hours)

Hope this helps.

James

Re: Samsung Galaxy Smartwatch 46mm

Dariusz80 — Fri, 27 Nov 2020 12:18:35 GMT

Yes i do. 1 and 2 are ok. And that's it. There is information that it is impossible to configure the tariff plan and I have to check if the phone is connected to the network. And I still don't know why this is so.

Re: Samsung Galaxy Smartwatch 46mm

Dariusz80 — Fri, 27 Nov 2020 12:23:38 GMT

Re: Samsung Galaxy Smartwatch 46mm

James_B — Fri, 27 Nov 2020 12:36:28 GMT

Hi @Dariusz80,

It looks like you only have a weak mobile signal at the moment. Are you able to try the setup somewhere with a stronger signal?

Thanks

James

Re: Samsung Galaxy Smartwatch 46mm

Dariusz80 — Fri, 27 Nov 2020 12:43:57 GMT

My signal is very good. The internet works very well. I have maximum signal. I live in central London. I checked in many places. In the building and outside.

Re: Samsung Galaxy Smartwatch 46mm

James_B — Fri, 27 Nov 2020 12:53:31 GMT

OK @Dariusz80

There are a couple of other things we can check.

Have you registered you phone number with My EE?

Are you using a pay monthly plan?

James

Re: Samsung Galaxy Smartwatch 46mm

Dariusz80 — Fri, 27 Nov 2020 13:00:55 GMT

I have my number in EE for many months. I transferred from Lycamobile. I don't have a subscription. I have a top-up plan. Charges on My EE.

Re: Samsung Galaxy Smartwatch 46mm

James_B — Fri, 27 Nov 2020 13:07:30 GMT

OK, that's the issue @Dariusz80

Our watch plans are only available on pay monthly accounts at the moment.

James

Re: Samsung Galaxy Smartwatch 46mm

Dariusz80 — Fri, 27 Nov 2020 13:26:35 GMT

I've been wondering about that. I understand. But there is no information about it anywhere. EE doesn't talk about it. I did not find information about it. If so, I will change EE to a different operator.

Re: Samsung Galaxy Smartwatch 46mm

Dariusz80 — Fri, 27 Nov 2020 13:27:44 GMT

Thank you for your help.

Re: Samsung Galaxy Smartwatch 46mm

James_B — Fri, 27 Nov 2020 13:31:20 GMT

No problem @Dariusz80

If you'd like to switch to a pay monthly plan, please see shop.ee.co.uk/pay-as-you-go-to-pay-monthly.

James

Re: Samsung Galaxy Smartwatch 46mm

Dariusz80 — Fri, 27 Nov 2020 13:34:32 GMT

No. I don't want to switch to monthly payment.

Re: Samsung Galaxy Smartwatch 46mm

jgw59 — Fri, 27 Nov 2020 14:08:09 GMT

I am using a galaxyS7

Re: Samsung Galaxy Smartwatch 46mm

James_B — Fri, 27 Nov 2020 14:15:33 GMT

Hi @jgw59,

Welcome back to the EE Community. 🙂

How can we help today?

Thanks

James

Re: Samsung Galaxy Smartwatch 46mm

jgw59 — Fri, 27 Nov 2020 14:56:15 GMT

Is this watch compatable with a Huawei phone?