topic Re: Add on accesories in Archived Posts

Add on accesories

Ellen18 — Tue, 24 Nov 2020 22:45:28 GMT

I have tried to add on two accesories to my plan as initially my account said I was able to add 3 on in total, however after doing this I have recieved an email saying I am not allowed and then when I have gone back onto the site to see what the issue is it tells me I need to be within the first 17 months of my contract... my current contract started in september 2019 which would mean I am within the first 17 months. I have never failed to oay the bill on time either, and cannot see any other reasons why this would be. Any one had similar issues or know the answer? Tia

Re: Add on accesories

Katie_B — Wed, 25 Nov 2020 09:35:28 GMT

Hello @Ellen18.

Thanks for coming to the community.

I am sorry to hear you're receiving this message when you are within the first 17 months.

Please give us a call so our customer care team can look into this further for you.

Katie 🙂