Positive Feedback Customer Service

MissRJGuy — Tue, 17 Nov 2020 21:45:41 GMT

Good Evening,

This evening I made a call to EE regarding the delivery of an add to plan accessory. I was put through to a gentleman that worked in Ireland but unfortunately did not catch his name and wasn't text the link to the ee customer service survey at the end of the call.

I just wanted to comment on his excellent customer service, wonderful telephone manner and my appreciation for how he treated my query. He went above and beyond to find a solution and answer my query and honestly was just a delight to speak to especially at 8pm at night! I was so grateful that he received my call especially after my experience of a rude member of staff the day before.

I felt it important to pass on to EE as his manner was exemplary and I would love if this could get back to him so he is able to be recognised for such brilliant service, obviously with my extended thanks!

I know he left a note on my account so I am hopeful this helps track him down.

Thanks,

Re: Positive Feedback Customer Service

Jon_K — Wed, 18 Nov 2020 09:00:49 GMT

Hi @MissRJGuy.

Welcome to the community.

Thanks for coming here to share your positive feedback 🙂

I'm glad you were able to get a solution to your query, and I'm sorry that someone was rude to you the day before.

Hopefully all of your interactions with EE can be as positive as this one moving forward 🙂

Jon

topic Re: Positive Feedback Customer Service in Archived Posts

Positive Feedback Customer Service

Re: Positive Feedback Customer Service