topic Re: Galaxy watch on new contract in Archived Posts

Galaxy watch on new contract

Dbjones — Fri, 22 May 2020 18:21:39 GMT

Hello,

I've just been given a Samsung watch with 4g. I used to be on EE and am thinking of coming back because my new network doesn't support esims.

Can anybody help me with the process? I need to arrange a SIM only deal for my phone, but I can't see how to add the Samsung watch to my plan and how much extra it would cost.

I'd also like to make sure that I will be able to use my existing number with the watch because I'd like to.leave the phone at home when I go jogging.

Thanks!

Thanks very much.

Re: Galaxy watch on new contract

Profile closed — Fri, 22 May 2020 19:26:13 GMT

Hi @Dbjones

Welcome to the EE Community,

Once your a EE customer again you will be able to add the watch to your account through customer services on 150.

To share your plan with a watch a 30 day rolling plan will need to be purchased at the cost of £7

your mobile number be will linked to the phone sim & the esim in the watch.

Thanks,

David.

Re: Galaxy watch on new contract

Dbjones — Fri, 22 May 2020 18:53:18 GMT

That's brilliant, thanks.

Any idea what that is likely to cost on top of the sim only plan?

Re: Galaxy watch on new contract

Profile closed — Fri, 22 May 2020 18:56:28 GMT

@Dbjones depends on which sim only plan you go for you can find all the available sim only plans by clicking the link below.

EE PAYM SIMO DEALS

Re: Galaxy watch on new contract

Dbjones — Sat, 23 May 2020 08:59:56 GMT

Hi,

Thanks to David who answered my questions yesterday. As I marked that post as solved, I've started a new topic. Hope that's OK.

I have a couple of further questions about the Galaxy watch I have just been given.

I'm not yet on EE but have chosen a plan and know how to add the watch to it. I have a Oneplus 7t, which Samsung assure me is compatible with the Galaxy watch and will provide the 4g functionality I need as long as the network allows it. When I look at EE's pages they say I should have a Samsung phone.

My question is, are EE saying non-Samsung phones definitely won't work with the watch's 4g function on EE or just that it isn't "officially" supported?

Thanks again.

Re: Galaxy watch on new contract

Leanne_T — Sat, 23 May 2020 08:52:21 GMT

Morning @Dbjones

Thanks for coming to the community 🙂

To connect a Samsung Watch on EE you will need one of the following Samsung phones on a pay monthly or SIM Only EE account;

Samsung Galaxy A Series 2017 and Newer
Samsung Galaxy J Series 2017 and Newer
Samsung Galaxy Note 8 and Newer
Samsung Galaxy S7 and Newer
Samsung Galaxy Xcover 4 and Newer

If you have a compatible phone and purchase a SIM Only plan, you can follow the steps on our How do I set up my Samsung Galaxy Watch 4G on EE? post, to pair your watch and Samsung phone.

This will set up the 30-day smartwatch plan for you 🙂

Leanne.

Re: Galaxy watch on new contract

Dbjones — Sat, 23 May 2020 09:20:27 GMT

Thanks for replying. My big query is more about whether there is something at EE that prevents me from using my Oneplus 7t with the 4g on the watch.

I just spoke to Samsung support and they have said my phone is compatible with the 4g function, unless the network restricts it. I was hoping to see if anyone knew if it definitely won't work with EE or if it's just a question of it being "officially supported."

Thanks again.

Re: Galaxy watch on new contract

Leanne_T — Sat, 23 May 2020 09:37:36 GMT

Hi @Dbjones

I am sorry, the Samsung Galaxy Watch 4G can only be connected to a compatible Samsung phone and plan on our EE network.

Full information can be found on our How do I use my Samsung Galaxy Watch 4G? Help page.

Leanne.

Re: Galaxy watch on new contract

James_B — Sat, 23 May 2020 11:51:55 GMT

Hi @Dbjones,

The Samsung Galaxy Watch 4G is only compatible with Samsung devices.

Thanks

James

Re: Galaxy watch on new contract

Ollyboustead — Mon, 09 Nov 2020 14:23:09 GMT

Help!

My father in law has a Samsung Tab, as he has disability and needs a phone which is that size, it appears although Samsung suggest you need android 4and higher it doesn’t allow a tab to pair with the watch through the app.

His Tab is on a EE contract can he set to the watch on his contract standalone

and get calls and messages on the same number?

or does it need to be a phone not a tablet which is a shame, as he can not use a small phone and thus doesn’t take the tab everywhere so the watch would be ideal, especially with the fall protection alert.

is there any solution?

thanks

Re: Galaxy watch on new contract

James_B — Mon, 09 Nov 2020 14:55:58 GMT

Hi @Ollybousted,

Welcome to the EE Community. 🙂

Sorry, the Galaxy Watch 4G is only compatible with selected Samsung smart phones. It's the Bluetooth version that is compatible with other Android devices.

James

Re: Galaxy watch on new contract

Ollyboustead — Mon, 09 Nov 2020 16:55:01 GMT

Thanks @James_B for the reply,

I guess it is no use standalone without a phone or does it need the phone ?

what a shame Samsung should make it clear the specs just say Android 4.0 and over, plus it would be common sense for the Galaxy watch to sync with other Galaxy products,

im back to the drawing board,

Re: Galaxy watch on new contract

Christopher_G — Mon, 09 Nov 2020 17:13:45 GMT

I've just been looking into this too, @Ollyboustead.

There's some small-print on the Samsung Galaxy 4G page that explains that the 4G aspect will only work on certain networks with a compatible Samsung Galaxy phone and lists the compatible phones.

I wish there was more we could do.

Chris

Re: Galaxy watch on new contract

Ollyboustead — Thu, 12 Nov 2020 15:34:44 GMT

@Christopher_G @James_B

Is anyone able to give some advice re the Samsung watch and a way forward for Tablet users

If the watch is only compatible with a Galaxy Phone for the 4g capability.

Can I use a compatible -smart phone, with the galaxy watch.

& also use a Samsung Tab (on a separate sim)

Use Samsung Flow to receive calls and texts across all 3 devices when a single number is called?

Playing devils advocate - what would happen is you registered the Galaxy Watch through a compatible Samsung phone -

Keep that phone online through wifi

and move the sim into a Tab

again use Samsung Flow across all devices?

My circumstance is

- An elderly relative can only use a Tablet not a phone, for size and ease of use.

- They would love a Samsung Watch 3 - as the fall detection, and being able to get notifications along with make and receive calls.

(The tablet is large which is great but not often carried around due to size, so a 4G Watch seem like the way forward)

I think we are prepared to have a Samsung phone in the mix as well, but all would need to be capable of receiving calls and messages to the same number.

any assistance comments greatly received

Re: Galaxy watch on new contract

Christopher_G — Thu, 12 Nov 2020 16:05:35 GMT

Having a Samsung Galaxy Watch paired to a Samsung Galaxy phone with a 4G plan would allow the calls to go between the two devices using the same number, even out of range of Bluetooth, @Ollyboustead.

I'm not sure how you could get calls to go through all three devices though.

It may be worth posting in the Samsung Forums. They have experts in their software and technology, if there's a way to do this, I'm sure they'll know.

Please come back and let us know what you find out. It could help other customers who come across this post in future.

Chris