topic Re: Television not found in Add to Plan options in Archived Posts

Television not found in Add to Plan options

Hec80 — Sat, 15 Aug 2020 10:12:51 GMT

I want to buy a Samsung QLED television via Add to Plan (I am in the first 17 months of my contract) - when I log in & go to My Shop there are 4 televisions listed for AtP. I click on the one I want & am then transferred to the Add to Plan list- which, when I scroll down it to find the television (one can't search the list - it comes up with 3 recommended accessories & then shows another 125 which you have to scroll through!) there are no televisions listed at all. Is the Samsung QLED television still on Add to Plan, and if so, how can I actually get it to appear in the list?

Re: Television not found in Add to Plan options

Leanne_T — Sat, 15 Aug 2020 10:35:07 GMT

Morning @Hec80

Thanks for coming back to the community.

The Samsung QLED TV is out of stock at the moment.

If you would like to check what options are available, you can speak to our Mobile Care team on 150 🙂

Thanks.

Leanne.

Re: Television not found in Add to Plan options

Hec80 — Sat, 15 Aug 2020 14:40:34 GMT

thanks for the info Leanne. When the television comes back in stock, will it appear in the Add to Plan list - and is there a way of setting up a notification when it is in stock? (Or do you know when that is likely to be?)

Re: Television not found in Add to Plan options

Leanne_T — Sat, 15 Aug 2020 14:46:32 GMT

Hi @Hec80

Thanks for coming back to me.

Sorry I have no details on when this will be, please keep an eye on the add to plan page, this will show as available to order.

Thanks.

Leanne.

Re: Television not found in Add to Plan options

Hec80 — Wed, 19 Aug 2020 17:52:03 GMT

The TV is now back in stock & I went through the Add to Plan steps as far as paying the up front payment. However, after the payment stage I'm then taken to a page where it tries to force me to upgrade my phone (which I don't want to do, as I've only had it 11 months) & doesn't mention anything about adding the television to my plan - it won't seem to let me go any further in the Add to Plan without doing a phone upgrade too, even though I'm within the first 17 months of my contract - how can I proceed?

Re: Television not found in Add to Plan options

James_B — Thu, 20 Aug 2020 07:21:28 GMT

Hi @Hec80,

I'm sorry to hear you are having problems placing your order online.

Please get in touch with Customer Care so a member of the team can help.

Thanks 🙂

James