https://community.ee.co.uk/t5/Archived-Posts/Amazing-Customer-Service/m-p/945272#M261721 <P>I recently took out an upgrade that should have included headphones as part of the deal. They were not in the box that arrived. I have just dealt with a customer service advisor Darren Ward who was very helpful and patient and sorted everything out to my total satisfaction. Very well done.</P> Mon, 17 Aug 2020 19:21:53 GMT IanWasHere 2020-08-17T19:21:53Z https://community.ee.co.uk/t5/Archived-Posts/Amazing-Customer-Service/m-p/945272#M261721 <P>I recently took out an upgrade that should have included headphones as part of the deal. They were not in the box that arrived. I have just dealt with a customer service advisor Darren Ward who was very helpful and patient and sorted everything out to my total satisfaction. Very well done.</P> Mon, 17 Aug 2020 19:21:53 GMT https://community.ee.co.uk/t5/Archived-Posts/Amazing-Customer-Service/m-p/945272#M261721 IanWasHere 2020-08-17T19:21:53Z https://community.ee.co.uk/t5/Archived-Posts/Amazing-Customer-Service/m-p/945411#M261722 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/924707">@IanWasHere</a>,</P> <P>&nbsp;</P> <P>That's fantastic to hear!&nbsp;I'm glad Darren was able to help and I'll make sure your feedback reaches him.</P> <P>&nbsp;</P> <P>Thanks <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>James</P> <P>&nbsp;</P> Tue, 18 Aug 2020 08:14:48 GMT https://community.ee.co.uk/t5/Archived-Posts/Amazing-Customer-Service/m-p/945411#M261722 James_B 2020-08-18T08:14:48Z