topic Re: Samsung Galaxy watch 2 in Archived Posts

Samsung Galaxy watch 2

Farhiya — Sun, 09 Aug 2020 21:21:11 GMT

Yesterday my Samsung Galaxy watch 2 was spazzing all day and , can use touchscreen, today wake up same issue around 17:00 is stop and call EE customer service told me they have problems with all smart watch, but Ee they should take responsibility to take or email all customer for issue, thanks

Re: Samsung Galaxy watch 2

Farhiya — Sun, 09 Aug 2020 21:23:39 GMT

Then Ee customer service on when I called she told me have to wait till 13 August 2020 they will sort out the problem

Re: Samsung Galaxy watch 2

Jon_K — Mon, 10 Aug 2020 10:27:39 GMT

Hi @Farhiya.

Welcome to the community.

Are you still getting issues with your watch today?

Jon

Re: Samsung Galaxy watch 2

Farhiya — Mon, 10 Aug 2020 10:41:29 GMT

Hu, EE gave me appointment tomorrow to go EE shop brig the watch

Re: Samsung Galaxy watch 2

Farhiya — Mon, 10 Aug 2020 10:46:22 GMT

But Samsung Galaxy watch 2 is waterproof, was suppressed me why EE customer service ask me if any water damage that watch how can be damaged and waterproof?

Re: Samsung Galaxy watch 2

Jon_K — Mon, 10 Aug 2020 11:13:51 GMT

That's great, @Farhiya.

Let us know how you get on with your appointment.

The store will be able to take a look at your watch.

Jon

Re: Samsung Galaxy watch 2

Farhiya — Mon, 10 Aug 2020 11:21:49 GMT

I will let you know tomorrow when come back

Re: Samsung Galaxy watch 2

Farhiya — Mon, 10 Aug 2020 11:24:36 GMT

But my question You didn't answer if Samsung Galaxy watch 2 is waterproof how can stop work if example shower or swimming with on it ?

Re: Samsung Galaxy watch 2

Jon_K — Mon, 10 Aug 2020 13:20:02 GMT

Hi @Farhiya.

I'd recommend having a read of Samsung's Support Page about this, where the watch is described as water resistant.

Jon

Re: Samsung Galaxy watch 2

Farhiya — Sat, 15 Aug 2020 15:40:18 GMT

Hi , the watch been send to fix department, and they email me the watch can't be fix because its power button fault and liquid, it's not under manufacturer warranty ,but the watch is waterproof, and watch been off its self when I charged was show the percentage charge but it's no switch on this will be on case some where, I can't keep pay monthly with this ,and they wrote the will call me for another option, don't know what options

Re: Samsung Galaxy watch 2

Leanne_T — Sun, 16 Aug 2020 07:02:38 GMT

Hi there @Farhiya

Thanks for coming back to us.

The team will go through your options with you when they call, let us know how you get on after the call.

Thanks.

Leanne.