topic Re: Cancel Samsung Watch Plan in Archived Posts

Cancel Samsung Watch Plan

ailis — Mon, 10 Aug 2020 19:59:06 GMT

Hi all,

I have a monthly Samsung Watch Data plan on my EE aacount (watch bought seperately).

I have moved abroad, and stupidly forgot to cancel just this specific part of my plan (i.e. I still want to keep my mobile contract going).

Is there any way to get this cancelled online, or via email, or via my account? Calling charges will be far too excessive!

Thanks all

Re: Cancel Samsung Watch Plan

XRaySpeX — Mon, 10 Aug 2020 20:16:11 GMT

No, phone or post only.

You may write to them giving your notice of cancellation at:

EE Customer Services
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN
United Kingdom

Include your name, address, EE account number and/or EE mobile number.

Your 30-days notice will be taken from when they receive your letter.

Re: Cancel Samsung Watch Plan

Leanne_T — Tue, 11 Aug 2020 07:07:47 GMT

Morning @Allis

Thanks for coming to the community.

If you log into your My EE account, does the £7.00 data plan for the Watch show in your plans and add-ons?

Leanne.

Re: Cancel Samsung Watch Plan

ailis — Tue, 11 Aug 2020 23:10:22 GMT

No, it does not appear to.

It's showing up as a completely different product by the looks of it, with even a different phone number

Re: Cancel Samsung Watch Plan

ailis — Tue, 11 Aug 2020 23:10:52 GMT

I have tried this, thanks for the info.

Do they tend to email you when they receive the letter?

Re: Cancel Samsung Watch Plan

Leanne_T — Wed, 12 Aug 2020 08:21:57 GMT

Hi @ailis

Thanks for coming back to me.

Do you have the option to remove the data plan for the other number showing within your My EE account?

The team will get in touch once the letter has been received.

Leanne.