topic Samsung smart watch cabt connect to EE in Archived Posts

Samsung smart watch cabt connect to EE

jasmina — Tue, 04 Aug 2020 08:26:22 GMT

Hi does anyone know how to fix this. So because I ported my phone number over from 3. When I go on my phone settings the number is the EE number on the sim not my number that was ported over. Therefore my smart watch says it can't connect. Anyone know how to fix this?

Re: Samsung smart watch cabt connect to EE

Leanne_T — Tue, 04 Aug 2020 11:04:55 GMT

Hi @jasmina

Thanks for coming to the community 🙂

When did your number transfer from the other network?

Are you able to change the number within your phone settings?

Speak soon 🙂

Leanne.

Re: Samsung smart watch cabt connect to EE

jasmina — Tue, 04 Aug 2020 11:19:10 GMT

Hi Leanne

My contract started on the 13th July so I think it was a few days later it ported over.

I can't change the number in my settings.

Re: Samsung smart watch cabt connect to EE

Leanne_T — Tue, 04 Aug 2020 11:39:31 GMT

Hi @jasmina

Thanks for the quick reply.

In this case, I would suggest giving us a call on 150 and our Tech Gurus will get this looked into for you 🙂

Let me know how you get on.

Leanne.