https://community.ee.co.uk/t5/Archived-Posts/Upfront-cost-is-still-in-my-bank/m-p/937988#M261627 <P>So basically I ordered an I phone XR on contract yesterday I got the email saying successful EE order with a xko order number and I have just checked my bank and the upfront cost hasn’t been taken from my back. Have I passed my credit check and is it just a slow process?</P> Wed, 29 Jul 2020 08:50:36 GMT Maddie7 2020-07-29T08:50:36Z https://community.ee.co.uk/t5/Archived-Posts/Upfront-cost-is-still-in-my-bank/m-p/937988#M261627 <P>So basically I ordered an I phone XR on contract yesterday I got the email saying successful EE order with a xko order number and I have just checked my bank and the upfront cost hasn’t been taken from my back. Have I passed my credit check and is it just a slow process?</P> Wed, 29 Jul 2020 08:50:36 GMT https://community.ee.co.uk/t5/Archived-Posts/Upfront-cost-is-still-in-my-bank/m-p/937988#M261627 Maddie7 2020-07-29T08:50:36Z https://community.ee.co.uk/t5/Archived-Posts/Upfront-cost-is-still-in-my-bank/m-p/938060#M261628 <P>Hello <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/899451">@Maddie7</a></P> <P>&nbsp;</P> <P>Welcome to the community and thanks for joining EE <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>As soon as your order has been processed you will receive an email from us and the payment will be taken, you will also get a text from DPD the day before your iPhone is due for delivery.</P> <P>&nbsp;</P> <P>If you would like to get this looked into, please give us a call on 0800 956 6000 and our Mobile Care team can check your order for you and give you an update.</P> <P>&nbsp;</P> <P>Leanne.</P> Wed, 29 Jul 2020 11:40:32 GMT https://community.ee.co.uk/t5/Archived-Posts/Upfront-cost-is-still-in-my-bank/m-p/938060#M261628 Leanne_T 2020-07-29T11:40:32Z