topic Re: Order not dispatched in Archived Posts

Order not dispatched

BradC96 — Tue, 28 Jul 2020 21:32:59 GMT

I placed an order for a Apple Watch last week it’s now been nearly 7 days and it hasn’t been dispatched. It says on the website that it is in stock and will be dispatched in one day but when I track my order it says order confirmed but no delivery date and it has been like this since last week

Re: Order not dispatched

Katie_B — Wed, 29 Jul 2020 08:12:06 GMT

Hello @BradC96.

Welcome to the EE Community.

What series and size did you order?

Please also provide the colour so I can look at our current stock levels.

Did you receive a confirmation email?

Katie.

Re: Order not dispatched

BradC96 — Wed, 29 Jul 2020 08:15:12 GMT

Hi.
I ordered the series 5 44m space grey.

yes I got a confirmation email too.

Re: Order not dispatched

Katie_B — Wed, 29 Jul 2020 08:22:03 GMT

Thanks for getting back to me @BradC96.

I can see this is available and ready to dispatch.

I would recommend giving us a call so our customer care team can track the status of your order.

Katie 🙂