topic Re: Add to plan in Archived Posts

Add to plan

G_sted — Sun, 26 Jul 2020 07:32:55 GMT

Hello,

I'm trying to add a product to my plan, but each time I try it tells me that I need to be in the first 17 months of my plan which I am. Please help.

Re: Add to plan

Leanne_T — Sun, 26 Jul 2020 12:12:10 GMT

Hi @G_sted

Thanks for coming here 🙂

Could you let me know which add to plan product you would like to order?

Also, could you try clearing cookies and cache and opening in a new web browser, can you place the order?

Thanks 🙂

Leanne.

Re: Add to plan

G_sted — Mon, 27 Jul 2020 11:10:01 GMT

Hi Leanne,

I'm trying to add the nintendo switch, but I'm not even getting to the page to select any products.

I've cleared my cache and tried again on a couple different devices and browsers but it is still saying i need to be in the first 17 months of my contract.

Re: Add to plan

Christopher_G — Mon, 27 Jul 2020 13:24:40 GMT

Thanks for trying that, @G_sted

I'd recommend speaking to our Mobile Care team so that they can check what's happening and put the order through for you, if needed.

Chris

Re: Add to plan

G_sted — Mon, 27 Jul 2020 20:01:45 GMT

Hi,

I've spoken with them and they can't see where the issue is, and have suggested waiting and checking again.

Are you able to see if there is a problem with my account or the Add to Plan section please?

Re: Add to plan

Jon_K — Tue, 28 Jul 2020 08:34:14 GMT

Hi @G-sted.

We don't have access to your account on the community.

Did our Customer Care team put your order through?

Jon

Re: Add to plan

G_sted — Tue, 28 Jul 2020 08:37:29 GMT

Hi,

No they were not, they said it doesn't seem to be working now and I should try again later. Is there something wrong with the website and if so, is it being fixed?

Re: Add to plan

Jon_K — Tue, 28 Jul 2020 09:44:26 GMT

Thanks @G_sted.

I'd recommend getting back in touch so they can process this for you.

They will also have more information on what's happening with your account.

Jon