topic Re: Recent upgrade in Archived Posts

Recent upgrade

Westergirl — Fri, 24 Jul 2020 10:04:20 GMT

I have recently upgraded my package and upgraded my phone. However, the plan details on my account show the new plan, but with the old phone. Can someone look at this please?

Re: Recent upgrade

bentalbo2000 — Fri, 24 Jul 2020 10:11:15 GMT

Have you put your SIM in the new phone, and if so has it been less than a day since you did? MyEE only shows what model of phone your SIM is in, not the phone on that number's plan; bit weird I know. Give it a day or so and it should update automatically, their checker for why phone the SIM is in only seems to update daily.

Re: Recent upgrade

Westergirl — Fri, 24 Jul 2020 10:18:19 GMT

Many thanks for the prompt reply. An Enjoy agent visited me on Monday 20th and sorted the new phone for me so, yes, the Sim card is in the new phone. However, I will wait a few more days and see if it does update automatically.

Re: Recent upgrade

bentalbo2000 — Fri, 24 Jul 2020 10:20:26 GMT

Strange it's taking that long, but I think I've seen it take quite a while myself! Your number and data is all working in the new phone?

Re: Recent upgrade

Westergirl — Fri, 24 Jul 2020 10:23:29 GMT

Yes, everything is working well thanks.

Re: Recent upgrade

Westergirl — Sun, 26 Jul 2020 15:55:25 GMT

Am told by Customer Services that this might update at the next bill but they don't seem too bothered about it so long as the plan details are correct.