https://community.ee.co.uk/t5/Archived-Posts/New-phone/m-p/926888#M261518 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/835011">@Karlh1</a>&nbsp;</P> <P><BR />Assuming you've bought your phone "direct" i.e. over the internet or phone, then you have standard 14days distance-selling-regulations to return any purchase. An EE mobile phone is no different. You can read EE's policy <A href="https://ee.co.uk/help/help-new/orders-and-delivery/return-and-refunds/how-to-return-a-product-bought-within-the-last-14-days" target="_self">here</A>&nbsp;</P> <P>&nbsp;</P> <P>If you've bought your phone in a retail shop, then no you can't return it unless the shop explicitly agrees or the phone is faulty.</P> <P>&nbsp;</P> <P>Although - what apps are you trying to use, on what phone?</P> Tue, 30 Jun 2020 20:31:34 GMT bristolian 2020-06-30T20:31:34Z https://community.ee.co.uk/t5/Archived-Posts/New-phone/m-p/926870#M261517 <P>Am I able to change my new phone as I need a load of apps on my old phone which isn't compatible with my new one&nbsp;</P> Tue, 30 Jun 2020 20:08:44 GMT https://community.ee.co.uk/t5/Archived-Posts/New-phone/m-p/926870#M261517 Karlh1 2020-06-30T20:08:44Z https://community.ee.co.uk/t5/Archived-Posts/New-phone/m-p/926888#M261518 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/835011">@Karlh1</a>&nbsp;</P> <P><BR />Assuming you've bought your phone "direct" i.e. over the internet or phone, then you have standard 14days distance-selling-regulations to return any purchase. An EE mobile phone is no different. You can read EE's policy <A href="https://ee.co.uk/help/help-new/orders-and-delivery/return-and-refunds/how-to-return-a-product-bought-within-the-last-14-days" target="_self">here</A>&nbsp;</P> <P>&nbsp;</P> <P>If you've bought your phone in a retail shop, then no you can't return it unless the shop explicitly agrees or the phone is faulty.</P> <P>&nbsp;</P> <P>Although - what apps are you trying to use, on what phone?</P> Tue, 30 Jun 2020 20:31:34 GMT https://community.ee.co.uk/t5/Archived-Posts/New-phone/m-p/926888#M261518 bristolian 2020-06-30T20:31:34Z https://community.ee.co.uk/t5/Archived-Posts/New-phone/m-p/926899#M261519 <P>The apps I'm using are for my diabetes and its on a Samsung&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Tue, 30 Jun 2020 21:02:52 GMT https://community.ee.co.uk/t5/Archived-Posts/New-phone/m-p/926899#M261519 Karlh1 2020-06-30T21:02:52Z https://community.ee.co.uk/t5/Archived-Posts/New-phone/m-p/926900#M261520 <P>Sorry my new phone is a Huawei p40 pro</P> Tue, 30 Jun 2020 21:05:18 GMT https://community.ee.co.uk/t5/Archived-Posts/New-phone/m-p/926900#M261520 Karlh1 2020-06-30T21:05:18Z https://community.ee.co.uk/t5/Archived-Posts/New-phone/m-p/926993#M261521 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/835011">@Karlh1</a>.</P> <P>&nbsp;</P> <P>Welcome to the community.</P> <P>&nbsp;</P> <P>Are you downloading the apps from the Google Play Store?</P> <P>&nbsp;</P> <P>Do you get any error messages?</P> <P>&nbsp;</P> <P>Jon</P> Wed, 01 Jul 2020 07:30:03 GMT https://community.ee.co.uk/t5/Archived-Posts/New-phone/m-p/926993#M261521 Jon_K 2020-07-01T07:30:03Z