topic Re: can I add an apple watch to my existing monthly contract in Archived Posts

can I add an apple watch to my existing monthly contract

Timbogg — Sun, 19 Apr 2020 17:11:33 GMT

finding that i am just going round and round on the website , my apple watch has broken and i would like to buy a new one off EE and add this to my existing contract is this possible.

Thanks Tim

Re: can I add an apple watch to my existing monthly contract

Chris_B — Sun, 19 Apr 2020 17:23:34 GMT

@Timbogg Sorry that’s not possible as EE only sell the Apple Watch with a contract. You’ll need to purchase one outright elsewhere to use your existing contract.

Re: can I add an apple watch to my existing monthly contract

Timbogg — Sun, 19 Apr 2020 17:27:09 GMT

No sorry i have been misunderstood happy to have a contract with my apple watch its just that it keeps thinking i want to upgrade early when all i want to do is add it on.

hope that makes sense or do i need another phone line and then also add the watch.

currently have a iphone xs with EE.

Re: can I add an apple watch to my existing monthly contract

Chris_B — Sun, 19 Apr 2020 17:36:43 GMT

@Timbogg So you have a broken Apple Watch and you want to add another Apple Watch that has its own contract but still pay for the original Apple Watch contract. Is that right ?

Re: can I add an apple watch to my existing monthly contract

Timbogg — Sun, 19 Apr 2020 17:59:28 GMT

Hi Chris

no sorry i have an existing mobile contract with EE , i had brought my own Apple watch that has now stopped working and rather than pay to get it fixed ( estimated cost was high for a series 2 ) i wanted then to get a contract apple watch with EE.

my issue is do i have to go through all the same information and fill out all the forms with EE credit checks , address email etc that i did when i joined EE just under 4 years ago or can this extra cost be added to my current billing.

Re: can I add an apple watch to my existing monthly contract

Chris_B — Sun, 19 Apr 2020 19:58:52 GMT

@Timbogg If you want to get a new Apple Watch via EE you can get one just login to your EE account and add the device you want. You’ll also need to terminate the old contract for the old Apple watch by call customer service to give notice. You could when you call to terminate that contract request the Apple Watch via customer services. The cost of the new Apple Watch will be added to your current tariff.

Re: can I add an apple watch to my existing monthly contract

LisaKay — Wed, 24 Jun 2020 12:14:37 GMT

I'm having the same problem, every time I click on the watch option it takes me to the accessory add on and upgrade page. Frustrating. Did you manage to add one in the end?

Re: can I add an apple watch to my existing monthly contract

Leanne_T — Wed, 24 Jun 2020 12:56:24 GMT

Hi @LisaKay

Thanks for posting.

I have answered your other post here.

Leanne 🙂