topic Re: Samsung galaxy watch active 2 LTE in Archived Posts

Samsung galaxy watch active 2 LTE

Kelsbels — Thu, 11 Jun 2020 15:58:00 GMT

I purchased the samsung active watch 2 LTE and it is unable to connect to 4g?

Can someone please advise how to get this resolved ?

Re: Samsung galaxy watch active 2 LTE

Chris_B — Thu, 11 Jun 2020 17:07:43 GMT

@Kelsbels Have you setup the contract for the device via the wear app ?

Re: Samsung galaxy watch active 2 LTE

Kelsbels — Thu, 11 Jun 2020 17:13:51 GMT

Yes I have and it says cant connect to ee and to make sure I have the correct sim in my phone

Re: Samsung galaxy watch active 2 LTE

Chris_B — Thu, 11 Jun 2020 17:19:55 GMT

@Kelsbels So you paired the watch to your contract Samsung phone and you are now having issues setting up the contract for the watch on the watch? Is that correct? And just to ask where did you get the watch from ?

Re: Samsung galaxy watch active 2 LTE

Kelsbels — Thu, 11 Jun 2020 17:21:51 GMT

Yes that's correct it will only work over bluetooth not 4g

Re: Samsung galaxy watch active 2 LTE

Christopher_G — Fri, 12 Jun 2020 07:54:53 GMT

Hi @Kelsbels

Welcome to the community.

Are you within a good 4G area? You can check on our coverage map.

Chris