topic Re: I am unable to view the videos I've recorded. in Archived Posts

I am unable to view the videos I've recorded.

Neens86 — Mon, 27 Apr 2020 10:01:31 GMT

Hi, I am unable to view videos I have recorded on my phone.

I have checked to see if I need an update, but I'm already updated.

I can view videos sent to me by WhatsApp, but not ones that I've recorded myself.

Can someone give advice please?

Thank you.

Re: I am unable to view the videos I've recorded.

XRaySpeX — Mon, 27 Apr 2020 13:50:36 GMT

@Neens86 : Which phone?

Re: I am unable to view the videos I've recorded.

Neens86 — Mon, 27 Apr 2020 14:02:38 GMT

It is a Huawei p20 pro

Sent from my Huawei phone

Re: I am unable to view the videos I've recorded.

Jon_K — Mon, 27 Apr 2020 16:38:01 GMT

Hi @Neens86.

What happens when you try to view a video?

Do you get an error message?

Jon

Re: I am unable to view the videos I've recorded.

Neens86 — Mon, 27 Apr 2020 17:15:15 GMT

My screen goes blank then goes back to the main picture gallery menu.

Re: I am unable to view the videos I've recorded.

Jon_K — Mon, 27 Apr 2020 17:30:02 GMT

Thanks @Neens86.

Have you been able to view these videos before?

If you save videos from WhatsApp, can you view them on your phone?

Jon

Re: I am unable to view the videos I've recorded.

Neens86 — Mon, 27 Apr 2020 17:42:06 GMT

Yes, I can view them on WhatsApp, and my boyfriend sends my videos back to me so it then saves onto my phone. It's not ideal but it's a temporary solution.

Re: I am unable to view the videos I've recorded.

Jon_K — Mon, 27 Apr 2020 17:48:23 GMT

Thanks @Neens86

I'd recommend possibly trying an android forum to see if anyone has experienced a similar issue.

The next step that I could suggest would be a factory reset.

Jon

Re: I am unable to view the videos I've recorded.

Neens86 — Mon, 27 Apr 2020 18:37:57 GMT

Thank you,

I'll try that

Re: I am unable to view the videos I've recorded.

Michael666666 — Mon, 08 Jun 2020 21:01:22 GMT

Re: I am unable to view the videos I've recorded.

Jon_K — Tue, 09 Jun 2020 07:09:59 GMT

Hi @Michael666666.

Welcome to the community.

Are you also experiencing the same issue?

Could you give us a little more information?

What phone are you using?

Jon