topic Re: No text from DPD in Archived Posts

No text from DPD

RichardC1991 — Wed, 03 Jun 2020 20:15:55 GMT

Ordered a TV Monday received confirmation and moneys left account. Havent received initial text from DPD confirming next day. Nothing in app either despite email from EE saying its on way. Didnt get a next day text or a delivery slot text for previous add to plan i made. Need to know so i can be around to receive!!

Re: No text from DPD

Chris_B — Wed, 03 Jun 2020 20:18:39 GMT

@RichardC1991 It might be worth calling customer services about this. You’ll need to do this tomorrow now through.

Re: No text from DPD

Leanne_T — Thu, 04 Jun 2020 08:04:51 GMT

Hi @RichardC1991

Thanks for coming to the community.

Which TV did you order?

Was this showing in stock when you placed the order?

Speak soon 🙂

Leanne.

Re: No text from DPD

RichardC1991 — Thu, 04 Jun 2020 10:05:53 GMT

Samsung Q60T

And yes it was. Still nothing showing on the DPD app.

This happened for the last accessory I ordered. It just turned up as i was going out. I assumed it was ok to go out as I had received no text from DPD.

Re: No text from DPD

Leanne_T — Thu, 04 Jun 2020 10:37:50 GMT

Hi @RichardC1991

Thanks for coming back to me.

If you get in touch with our Mobile Care team, they will be able to check the order for you and give you an update 🙂

Let us know how you get on.

Leanne.