topic Re: Saving sent texts on Doro 5030 in Archived Posts

Saving sent texts on Doro 5030

shirleyladyjane — Mon, 25 May 2020 20:38:03 GMT

My Doro 5030 will not save 'sent' texts. I have selected setting of "Phone" for both phonebook and messages storage. Because it will not save sent texts I have no record of what was sent to whom. EE chat line has just suggested doing the very setting I have.

I do not know what to do next, except buy a different phone!

Re: Saving sent texts on Doro 5030

XRaySpeX — Mon, 25 May 2020 22:02:28 GMT

@shirleyladyjane : For sending texts, check your phone's SMS/Messaging app has the Message Centre no. setting for EE as +447958879879.

Re: Saving sent texts on Doro 5030

shirleyladyjane — Tue, 26 May 2020 09:53:17 GMT

I hope this is a reply. thank you for your help but I have checked and that number is alrady set on my phone. Noen the wiser, but thanks

Re: Saving sent texts on Doro 5030

shirleyladyjane — Tue, 26 May 2020 09:54:10 GMT

tismay be s duplicate. I have never used this system before. thanks for your help but this number is already set on my phone, so I am none the wiser. Thanks anyway

Re: Saving sent texts on Doro 5030

Christopher_G — Tue, 26 May 2020 11:58:50 GMT

Hi @shirleyladyjane

Welcome to the community. 🙂

Are the other people receiving the messages from you?

Chris

Re: Saving sent texts on Doro 5030

shirleyladyjane — Tue, 26 May 2020 13:24:54 GMT

I spent the whole morning on a chat with EE and nothing was resolved. I was told the problem was my SIM was 100% full and Phone' setting 92% full which meant there is no room to save my sent messages. They could not find out what's to do about this. Without them being saved I cannot remember what I have sent to whom. EE suggest I take it up with the manuafacturer! My contract is with EE not Doro, and legally it is their responsibility.

Soon as we can get out, I shall get another phone, but NOT EE! Really annoyed.

Re: Saving sent texts on Doro 5030

shirleyladyjane — Tue, 26 May 2020 13:26:40 GMT

.not that I know of. I have never used one of these help lines before.

Re: Saving sent texts on Doro 5030

Christopher_G — Tue, 26 May 2020 13:36:46 GMT

I'm sorry to hear that it hasn't been resolved, @shirleyladyjane.

The Doro 5030 does not take a memory card, so the only way to free up some memory on the phone is by deleting information. This is the way the phone was manufactured, so it's hard for us to recommend anything else.

Let us know if the sent messages start showing after you've tried that.

Chris

Re: Saving sent texts on Doro 5030

shirleyladyjane — Tue, 26 May 2020 19:58:13 GMT

The only 'information' I can remove is addresses which might be less essential? I am not keeping any other data such as incoming messages, call log or anything? What else can I possibly remove? The SIM is recorded 100% and I presume this means 100% full? With what? Operating data?

I have not added any addresses since the 'sent' file worked properly. The EE operative took me through every possible settings and then threw in the sponge.

Re: Saving sent texts on Doro 5030

shirleyladyjane — Tue, 26 May 2020 20:01:14 GMT

Incidentally I did remove some less essential addresses. Should this be necessary?

Re: Saving sent texts on Doro 5030

Christopher_G — Wed, 27 May 2020 07:42:25 GMT

This is potentially why the EE adviser recommended speaking to the manufacturer of the phone, @shirleyladyjane. They're experts with the software and limitations of the phone.

There's a support section on the Doro website. Hopefully they'll be able to help you get to the bottom of what is using all of your free space and help you keep a log of your sent messages.

Chris

Re: Saving sent texts on Doro 5030

shirleyladyjane — Wed, 27 May 2020 07:53:43 GMT

Thank you indeed for your helpful concern, but I have just about had it with this phone. This is the last of several similar problems, never properly rectified and as soon as we can get out, I shall find another phone on a different network. No one has told me how I might contact the manufacturer, or indeed what they might suggest. I need clues before I waste more time! I am an elderly widow (86) and feel I have spent enough of what time I have left on this!
I am very grateful for the trouble you have taken, thank you

Re: Saving sent texts on Doro 5030

Christopher_G — Wed, 27 May 2020 07:56:41 GMT

I'm sorry to hear that, @shirleyladyjane.

If you click the blue link on my last post, you'll find a contact number and email address for Doro.

I hope they manage to sort this out for you.

Chris

Re: Saving sent texts on Doro 5030

shirleyladyjane — Wed, 27 May 2020 10:37:29 GMT

Many thanks. I got onto Doro and they solved the problem in five minutes,
which EE could not do in 3 hours!!

Shirleyladyjane

Re: Saving sent texts on Doro 5030

Christopher_G — Wed, 27 May 2020 11:19:34 GMT

That's great to hear, @shirleyladyjane. I'm so glad you got sorted.

Did they say what they did to fix it? By posting your solution here, it could help someone else who has the same problem in future.

Chris

Re: Saving sent texts on Doro 5030

shirleyladyjane — Wed, 27 May 2020 21:20:54 GMT

Do I put the solution here? I hope so.

A young woman, Anita, took me into Settings, down to Messages. OK. Down to Delete. OK and then down to Delete All. OK.

This was scary, not knowing what I might be deleting. However, the SIM now registers 0% although the Phone, to which I am supposed to be saving Messages etc, still says 93%. It is not clear whether this is 93% empty - or full! I did not think to answer in time.

I have not received any messages yet to test it. Thanks to all concerned, and as they say, "a steep learning curve" for one old girl!

Re: Saving sent texts on Doro 5030

Jon_K — Thu, 28 May 2020 08:55:13 GMT

Thanks for posting the solution, @shirleyladyjane 🙂

Hopefully other users can benefit from this.

Jon

Re: Saving sent texts on Doro 5030

j0hnh — Wed, 03 Jun 2020 16:39:18 GMT

My elderly parent has a Doro5030 and periodically has a similar problem.

I believe all SMS messages are saved aitomatically to "Messages" Inbox and Sent Items. After a time the limited memory gets full and cannot save any more.

At this point you should notice an envelope icon in the top LH corner.

By going to Messages / inbox there should be an option to "Delete All" but also an option to delete individual texts, one at a time.

Then go to "Messaging / Sent and do similar for outgoing texts.

Hope this helps.

Ps. You're doing great, my elderly p can only call , ie. can't text.

Re: Saving sent texts on Doro 5030

shirleyladyjane — Thu, 04 Jun 2020 07:49:18 GMT

So glad you could help them. As I said I spent 3 hours on the phone to EE
help line and they couldn't do anything. I had already deleted all the
incoming and sent messages that were recorded as such. I was told by Doro,
that "snippets" of messages sent and incoming get lodged in the SIM card
until it becomes full, even though these messages etc are being "stored" on
"phone". THIS is where the confusion came in. It was only when they directed
me to "Delete All" that I dared do it! I wasn't sure if "Delete All"
wouldn't clear everything!