https://community.ee.co.uk/t5/Archived-Posts/Broken-phone/m-p/913859#M261309 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/810747">@Sharon1965</a>&nbsp; &nbsp;A phone will not dry out over night and there is no guarantee it will work after. &nbsp;Your online account will say when your are due an upgrade. You’ll need to call customer services to get this fixed but you might find it’s not cost effective so you probably need to get a replacement device yourself.&nbsp;</P> Sun, 31 May 2020 11:27:03 GMT Chris_B 2020-05-31T11:27:03Z https://community.ee.co.uk/t5/Archived-Posts/Broken-phone/m-p/913805#M261308 <P>Hi, I dropped my phone down the toilet yesterday , it's still not working, I'm on a contract which I have been with ee since October last year, how do,I find out if I can have an upgrade or at least get this sorted as I am still paying monthly thanks&nbsp;</P> Sun, 31 May 2020 09:56:31 GMT https://community.ee.co.uk/t5/Archived-Posts/Broken-phone/m-p/913805#M261308 Sharon1965 2020-05-31T09:56:31Z https://community.ee.co.uk/t5/Archived-Posts/Broken-phone/m-p/913859#M261309 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/810747">@Sharon1965</a>&nbsp; &nbsp;A phone will not dry out over night and there is no guarantee it will work after. &nbsp;Your online account will say when your are due an upgrade. You’ll need to call customer services to get this fixed but you might find it’s not cost effective so you probably need to get a replacement device yourself.&nbsp;</P> Sun, 31 May 2020 11:27:03 GMT https://community.ee.co.uk/t5/Archived-Posts/Broken-phone/m-p/913859#M261309 Chris_B 2020-05-31T11:27:03Z