topic Re: Upgrade in Archived Posts

Upgrade

ruthtamara — Fri, 29 May 2020 05:41:49 GMT

3-6 months ago, I came into an EE branch regarding my plan. While the EE employee was looking through our plan he says that we’re actually due for an upgrade. I was not interested at the time, but now, May 2020, I am interested in getting an upgrade but when I log in to My EE or text 150 it says that in a week I’ll be available for an upgrade, and even then I’ll have to pay an early upgrade fine of what seems to be £100-200. So I don’t know what do as my phone is definitely out of date right now.

Re: Upgrade

Christopher_G — Fri, 29 May 2020 08:05:41 GMT

Hi @ruthamara

Welcome to the community.

How many plans do you have on your account? What were the contract start and end dates? You'll be able to see in your My EE account.

Chris

Re: Upgrade

ruthtamara — Fri, 29 May 2020 18:36:18 GMT

My contract restarted on 02 Dec 2019 and ends 02 Jun 2021 and the length of
the plan is 18 months.

Re: Upgrade

Christopher_G — Sat, 30 May 2020 09:15:15 GMT

Hi @ruthtamara

Do you know exactly when you went into store? Are you on a phone contract or a SIM only plan at the moment?

Chris

Re: Upgrade

ruthtamara — Sat, 30 May 2020 16:57:18 GMT

I’m on a phone contract and I don’t remember the exact date but it
definitely must’ve been in January or February, sorry.

Re: Upgrade

Leanne_T — Sun, 31 May 2020 10:03:45 GMT

Hi @ruthtamara

Thanks for coming back to us.

I would suggest getting in touch with our Mobile Care team they can check your account for you and help you with your upgrade.

Let me know how you get on 🙂

Leanne.