https://community.ee.co.uk/t5/Archived-Posts/i-have-upgraded-but-no-record-of-the-upgrade-on-the-app/m-p/912937#M261294 <P>I have upgraded my phone on the ee app and received a confirmation email however when I sign in to the app there is no record of the upgrade and i keep getting a pop up telling me to i still need to upgrade and tells me my order is in the basket and has not been completed . I am so confused as I have completed the order and have had order confirmation . I have tried calling 150 but no answer.</P> Fri, 29 May 2020 08:19:13 GMT jayne299 2020-05-29T08:19:13Z https://community.ee.co.uk/t5/Archived-Posts/i-have-upgraded-but-no-record-of-the-upgrade-on-the-app/m-p/912937#M261294 <P>I have upgraded my phone on the ee app and received a confirmation email however when I sign in to the app there is no record of the upgrade and i keep getting a pop up telling me to i still need to upgrade and tells me my order is in the basket and has not been completed . I am so confused as I have completed the order and have had order confirmation . I have tried calling 150 but no answer.</P> Fri, 29 May 2020 08:19:13 GMT https://community.ee.co.uk/t5/Archived-Posts/i-have-upgraded-but-no-record-of-the-upgrade-on-the-app/m-p/912937#M261294 jayne299 2020-05-29T08:19:13Z https://community.ee.co.uk/t5/Archived-Posts/i-have-upgraded-but-no-record-of-the-upgrade-on-the-app/m-p/913052#M261295 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/809413">@jayne299</a></P> <P>&nbsp;</P> <P>Welcome to the community and thanks for upgrading.</P> <P>&nbsp;</P> <P>When did you go through with the upgrade? It could be that it's still processing.</P> <P><BR /> Chris</P> Fri, 29 May 2020 11:52:39 GMT https://community.ee.co.uk/t5/Archived-Posts/i-have-upgraded-but-no-record-of-the-upgrade-on-the-app/m-p/913052#M261295 Christopher_G 2020-05-29T11:52:39Z