topic Broken tracking on smart watch in Archived Posts

Broken tracking on smart watch

theoslack — Tue, 26 May 2020 20:55:21 GMT

Ordered a samsung active 2 to be added onto my contract last week, but after the initial confirmation email i have received no updates. It stated dispatch was normally 1 day, but im unable to track it using the number provided. With no contact number for non emergency or online support chat, it is highly frustrating. Where can i get an update?

Re: Broken tracking on smart watch

Chris_B — Wed, 27 May 2020 05:44:56 GMT

@theoslack You can still call customer services on 150 just don’t hang up and listen to all the message that is said. And live chat is available via your online account you have to wait for a pop up to start live chat.

Re: Broken tracking on smart watch

Tomfob — Wed, 27 May 2020 19:02:20 GMT

Hi, I'm having the same issue after ordering last week. Did you manage to get an update??

Re: Broken tracking on smart watch

James_B — Thu, 28 May 2020 07:29:21 GMT

Hi @Tomfob,

Welcome to the EE Community. 🙂

Was the device you ordered in stock?

Thanks

James

Re: Broken tracking on smart watch

Tomfob — Thu, 28 May 2020 07:32:35 GMT

Hi James,

It was in stock. I've just spoken with the digital sales team and this is apparently an issue with so many orders going through recently. They processed it for me over the phone and should be with me tomorrow

Re: Broken tracking on smart watch

James_B — Thu, 28 May 2020 07:35:40 GMT

That's great @Tomfob 🙂

Thanks for letting me know.

James