topic Re: Just upgraded and Ordered wrong colour in Archived Posts

Just upgraded and Ordered wrong colour

Weena711 — Sun, 12 Apr 2020 13:11:06 GMT

Hi , I just upgraded , but ordered the wrong colour , I called 150 but not able to speak to anyone due to covid. I want to cancel and re-order .l
My order is not even 10 minutes old ...

please help?

Re: Just upgraded and Ordered wrong colour

Chris_B — Sun, 12 Apr 2020 13:12:27 GMT

@Weena711 Only customer services can help you with this but you’ll need to be patient when calling because of the current situation.

Re: Just upgraded and Ordered wrong colour

Leanne_T — Mon, 13 Apr 2020 08:39:57 GMT

Morning @Weena711

Thanks for coming to the community.

Have you spoken to our Mobile Care team since you posted on the community and had your order updated?

Speak soon 🙂

Leanne.

Re: Just upgraded and Ordered wrong colour

Weena711 — Mon, 13 Apr 2020 11:45:40 GMT

Yes, it is all sorted thank you. Service rep was great , can’t remember her name....

Treena's IPad

Re: Just upgraded and Ordered wrong colour

Leanne_T — Mon, 13 Apr 2020 11:51:43 GMT

I am pleased to hear this @Weena711

Have a lovely Bank Holiday Monday.

Take care 🙂

Leanne.

Re: Just upgraded and Ordered wrong colour

TiaEvans24 — Thu, 28 May 2020 01:57:03 GMT

Just upgraded and ordered the wrong colour 😭 tried ring and doong online chat but can't get through to anybody. Can anybody help

Re: Just upgraded and Ordered wrong colour

Katie_B — Thu, 28 May 2020 07:20:22 GMT

Good Morning @TiaEvans24.

Thanks for ordering with us.

Our customer care team is now open.

I would recommend giving us a call to see if our customer care team can cancel this for you.

If it is too late, then I would advise on refusing delivery. Once this has been scanned back into our warehouse you will be notified and will be able to re-order.

Katie 🙂