topic Re: Cant add to plan in Archived Posts

Cant add to plan

Jimmy_nail1983 — Mon, 18 May 2020 21:24:08 GMT

Whenever I try and go to the add to plan page, it tells me i have to be within the first 17 month of my contract despite being in month 5. Anyone else have this issue?

Re: Cant add to plan

Dronebros — Mon, 18 May 2020 21:44:12 GMT

I’ve tried to add AirPods to my plan and I doesn’t do anything just tell me to log in after I already have. Then I do it again and still nothing, I was only Sent a message saying I can do it just under a week ago.

Re: Cant add to plan

Katie_B — Tue, 19 May 2020 09:08:51 GMT

Good Morning @Jimmy_nail1983

Thanks for coming to the community.

Since last night, have you been able to successfully add the item to your account?

What stage do you get to when you are given this error?

Speak soon,

Katie 🙂

Re: Cant add to plan

Katie_B — Tue, 19 May 2020 09:10:43 GMT

Hi there @Dronebros.

Welcome to the EE Community.

How far into your pay monthly contract are you?

Are you trying to add the 1st Gen or 2nd Gen?

Speak soon,

Katie.

Re: Cant add to plan

Jimmy_nail1983 — Tue, 19 May 2020 10:07:14 GMT

I don't even get to the items page. All I get is the error message saying I have to be in the first 17 months of my contract (which I am.)

Re: Cant add to plan

Katie_B — Tue, 19 May 2020 10:13:11 GMT

Thanks for getting back to me @Jimmy_nail1983.

I have sent you a private message, please take a look and get back to me.

Katie 🙂

Re: Cant add to plan

steven-93 — Tue, 19 May 2020 10:18:09 GMT

I'm having the same problems since yesterday. I choose the product I want which is the Xbox One S (all digital) whilst I'm logged in, then it say's you have to log in, which I do again which then takes me to the beginning of choosing a device again. This then keeps happening over and over again,

Re: Cant add to plan

Katie_B — Tue, 19 May 2020 10:30:18 GMT

Hello @steven-93.

I have replied to your other THREAD.

Katie.

Re: Cant add to plan

Lee44 — Wed, 20 May 2020 07:49:48 GMT

same here teying to help message service was not much help

Re: Cant add to plan

James_B — Wed, 20 May 2020 08:57:38 GMT

Hi @Lee44,

Welcome to the EE Community. 🙂

Which error message are you seeing when trying to place your order?

Thanks

James