topic Re: Extra charges on my bill in Archived Posts

Extra charges on my bill

RichardC2000 — Sat, 09 May 2020 00:24:33 GMT

I've received an extra charge on my bill - 07944 8xxxx0 - 4GEE WiFi 24m 10GB £15 Any idea why? Thank you.

I THINK it might be for an optional add on (free wifi box) which I was told was added free of charge... .it looks as if I've been charged for this multiple times. My own fault for not checking my bill carefully, but I rely on it to be accurate - I should be paying around £30pm, but it's been consistently over £40.

Re: Extra charges on my bill

Chris_B — Sat, 09 May 2020 07:19:29 GMT

@RichardC2000 You got a free WiFi device but that device has a 24 month contract and that’s what this is. The word free meant no upfront cost to pay for the device.

Re: Extra charges on my bill

RichardC2000 — Sat, 09 May 2020 09:52:30 GMT

I'll need to go through the contract I signed to make sure. It was, I'm almost certain, explained to me that it would be included as part of my regular payments, as it wasn't something I needed long term (our house wifi was down, and I was looking for a temporary fix).

I haven't even used it for months, so I'm definitely paying for something I don't need.

Re: Extra charges on my bill

Alex_S — Sat, 09 May 2020 12:18:04 GMT

Hi @RichardC2000,

Welcome to the community 🙂

If you contact our customer care team, they will be able to check your account and ensure the correct charges and discounts are applied.

When you completed the sale/upgrade, did you do this over the phone or in one of our EE stores?

Alex 🙂

Re: Extra charges on my bill

RichardC2000 — Sat, 09 May 2020 15:25:40 GMT

Thank you Alex. This was in store (Coventry city centre) and I remember accepting it as I was told that it would be within my existing deal with no extra charge.

In a way this is my own fault for not checking my bill, but this is the definition of a waste of money for me as I never use it.

Thank you.

Re: Extra charges on my bill

Alex_S — Sat, 09 May 2020 15:29:33 GMT

Hi @RichardC2000,

Thanks for getting back to me.

If you give our customer care team a call, they will be able to look into this for you and send any feedback needed to the store on your behalf.

Alex 🙂