topic Re: Free Beatsx earphones in Archived Posts

Free Beatsx earphones

BG1970 — Mon, 04 May 2020 15:51:45 GMT

I just received my new IPhone with the free Beatsx earphones, despite trying all the guides/advice They won’t work, but I can’t see how/who to report the fault to?

Re: Free Beatsx earphones

James_B — Tue, 05 May 2020 07:44:28 GMT

Hi @BG1970,

Welcome to the EE Community. 🙂

What problems are you experiencing with your headphones?

Thanks

James

Re: Free Beatsx earphones

BG1970 — Tue, 05 May 2020 17:53:27 GMT

Hi, they won’t connect via Bluetooth. The charging light goes on when plugged in, but as soon as unplugged there is no light. I’ve tried resetting repeatedly with no luck.

i can’t see any number to ring for help.

Re: Free Beatsx earphones

Profile closed — Tue, 05 May 2020 18:05:50 GMT

Hi @BG1970

I had that issue with mine before I took them to a Apple store and they replaced them under warranty.

If you have just had them EE should be able to replace them for you I would speak to 150 to see if they can arrange a replacement for you.

Re: Free Beatsx earphones

BG1970 — Tue, 05 May 2020 19:17:09 GMT

Thanks, I’ll give that a go. Cheers

Re: Free Beatsx earphones

Katie_B — Wed, 06 May 2020 09:22:01 GMT

Good Morning and welcome to the community @BG1970.

Have you been able to follow the advice provided and speak with our customer service team?

Speak soon,

Katie 🙂

Re: Free Beatsx earphones

BG1970 — Wed, 06 May 2020 12:37:28 GMT

Hello, no, I haven’t. Are they able to contract me at all? It would be greatly appreciated. Thanks

Re: Free Beatsx earphones

Katie_B — Wed, 06 May 2020 14:25:57 GMT

Hi @BG1970.

I have sent you a private message, please take a look and get back to me.

Katie 🙂