topic Re: Add On Plan - Not Allowing to add to basket in Archived Posts

Add On Plan - Not Allowing to add to basket

Deanlawrence007 — Thu, 30 Apr 2020 08:00:39 GMT

I am trying to get some Nintendo Switch Joy Cons, added to my account as part of the buy now pay later plans, I have live chat with Mia earlier but although she said that I have been accepted I need to ring 150.

After doing so, they are only accepting calls for the vulnerable, so I was wondering if there was any other way to get these ordered.

Many Thanks

Re: Add On Plan - Not Allowing to add to basket

James_B — Thu, 30 Apr 2020 14:15:01 GMT

Hi @Deanlawrence007,

Welcome to the EE Community. 🙂

We are prioritising calls from our vulnerable customers but it's still OK to call if you've been asked to in order to complete your purchase.

Thanks

James

Re: Add On Plan - Not Allowing to add to basket

Deanlawrence007 — Thu, 30 Apr 2020 14:49:50 GMT

Thank you for the reply James, I have attempted to ring them but can't seem to get through to the right department, I tried add-ons but they only come up with BT Sport, games passes, amazon prime, apple music, nothing about the add to plan options I need.

Many Thanks.

Re: Add On Plan - Not Allowing to add to basket

Leanne_T — Fri, 01 May 2020 09:08:38 GMT

Hi there @Deanlawrence007

Thanks for coming back to us.

Since you last posted have you spoken to our Mobile Care team?

If you select account queries, the team can help you get this looked into 🙂

Thanks.

Leanne.