topic Re: Phone not received despite payment and promised delivery slot given in Archived Posts

Phone not received despite payment and promised delivery slot given

DickonL — Sat, 25 Apr 2020 08:53:42 GMT

I ordered a new phone and paid for it. My email said it should have arrived yesterday between 16:00 and 18:00 and I ensured I was around for the delivery slot. Nothing. The delivery company (Enjoy) has no record of it and the ee website is telling me nothing. What is going on? Thanks.

Re: Phone not received despite payment and promised delivery slot given

Northerner — Sat, 25 Apr 2020 14:09:39 GMT

Hi @DickonL

If EE order tracking isn't working and you cannot check DPD, then you will need to speak to EE CS on 150 as there is no account access on these forums.

Thanks

Re: Phone not received despite payment and promised delivery slot given

Christopher_G — Sun, 26 Apr 2020 11:07:12 GMT

Hi @DickonL

Welcome to the community.

Did you manage to get sorted? Has your phone arrived?

Chris

Re: Phone not received despite payment and promised delivery slot given

DickonL — Sun, 26 Apr 2020 11:10:24 GMT

Hi Chris,

No it hasn't. I spoke to someone at ee yesterday and they said that the digital team were now closed for the weekend. She said she lodged an enquiry with Enjoy, but that they had a turnaround time of 24 hours. So sadly, no phone and no news yet.

Dickon

Re: Phone not received despite payment and promised delivery slot given

Christopher_G — Sun, 26 Apr 2020 11:15:30 GMT

Sorry to hear that, @DickonL

Fingers crossed the digital team and enjoy can sort this out between them quickly.

Please keep us updated on what happens.

Chris

Re: Phone not received despite payment and promised delivery slot given

DickonL — Sun, 26 Apr 2020 11:17:47 GMT

Thank you. And thanks to Northern too for encouraging me to use a different channel.