topic Re: Missing Order in Archived Posts

Missing Order

JamesTaylor1990 — Sat, 25 Apr 2020 08:50:22 GMT

Pair of Powerbeats headphones ordered last weekend (18th/19th April) with confirmation emails received straight away. Still no order received a week later. No options on the app or website for an order update and the wait to speak to customer service is well over an hour.

In no mans land a little here as no options on the phone are for order updates.

Any info much appreciated.

Re: Missing Order

Northerner — Sat, 25 Apr 2020 14:11:09 GMT

Hi @JamesTaylor1990

You will need to persist with CS to check your order.

Thanks

Re: Missing Order

Katie_B — Sun, 26 Apr 2020 11:12:30 GMT

Good Afternoon @JamesTaylor1990.

Welcome to the EE Community.

Have you been able to follow the advice provided and speak with our customer care team?

Have you now been updated regarding your headphones?

Speak soon,

Katie.