https://community.ee.co.uk/t5/Archived-Posts/How-to-buy-a-replacement-phone-when-your-old-one-is-broken/m-p/893828#M260975 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/778059">@LynneB</a>,</P> <P>&nbsp;</P> <P>Welcome to the EE Community. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>If you are unable to receive a security PIN, please <A href="https://ee.co.uk/help/get-in-touch" target="_blank">get in touch with Customer Care</A> to process your order.</P> <P>&nbsp;</P> <P>Thanks</P> <P>&nbsp;</P> <P>James</P> Fri, 24 Apr 2020 10:41:05 GMT James_B 2020-04-24T10:41:05Z https://community.ee.co.uk/t5/Archived-Posts/How-to-buy-a-replacement-phone-when-your-old-one-is-broken/m-p/893827#M260974 <P>I want to buy a new phone today. I am self isolating and my old one is broken. I have nearly got to the end of the page, happy with everything - and it says it will send a PIN to my old phone as a security check. I won't receive it! How can I get round this please?</P> Fri, 24 Apr 2020 10:37:29 GMT https://community.ee.co.uk/t5/Archived-Posts/How-to-buy-a-replacement-phone-when-your-old-one-is-broken/m-p/893827#M260974 LynneB 2020-04-24T10:37:29Z https://community.ee.co.uk/t5/Archived-Posts/How-to-buy-a-replacement-phone-when-your-old-one-is-broken/m-p/893828#M260975 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/778059">@LynneB</a>,</P> <P>&nbsp;</P> <P>Welcome to the EE Community. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>If you are unable to receive a security PIN, please <A href="https://ee.co.uk/help/get-in-touch" target="_blank">get in touch with Customer Care</A> to process your order.</P> <P>&nbsp;</P> <P>Thanks</P> <P>&nbsp;</P> <P>James</P> Fri, 24 Apr 2020 10:41:05 GMT https://community.ee.co.uk/t5/Archived-Posts/How-to-buy-a-replacement-phone-when-your-old-one-is-broken/m-p/893828#M260975 James_B 2020-04-24T10:41:05Z